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Shottenkirk Honda of Cartersville - Service Center
Cartersville, GA
4,104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,104 Reviews of Shottenkirk Honda of Cartersville - Service Center
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February 17, 2020
Excellent Service The service department is always so friendly and helpful. My Cadillac and two other vehicles got covered in paint while a painting crew was painting o The service department is always so friendly and helpful. My Cadillac and two other vehicles got covered in paint while a painting crew was painting our house. The service center got all the vehicles in quickly and did a very professional job. More
by RENEE17
Verified CustomerEmployees Worked With
Kalen Cowen and all of his detailing team are Excellent!!!!, Eric Staton
February 17, 2020
30K and tire issue One reason I went with he full 30K was the wash. I was originally promised 12:30 - I also was told I would hear about my tire. I called at 12 because One reason I went with he full 30K was the wash. I was originally promised 12:30 - I also was told I would hear about my tire. I called at 12 because not had called. Tire was Ok - good news. I asked when ready - told 30-40 minutes. I showed up at 1pm - not ready - not washed!! I was told I could wait another hour. This was not doable. If I had been told 2pm when I called I would have waited to come back. Very frustrating and the young lady I dealt with didn't really care I was upset. I realized once I left I did not receive the printout on the things they did - plus I was supposed to get pricing on other things. The same lady said it would be emailed to me--- Still waiting - nothing has come. I would like the information about what was done. to be honest I don't know if they even did everything else. FRUSTRATED!!! More
by CAUGHMANH
Employees Worked With
I guy and a girl in sales
February 17, 2020
I wish they had called me. We walked around the showroom for an hour. When we left the dealership my car was parked in the bay at 10:15. I assumed it had not been serviced yet. We walked around the showroom for an hour. When we left the dealership my car was parked in the bay at 10:15. I assumed it had not been serviced yet. We walked around the shopping area across the street and killed over 2 hours. When we returned to check on the car at 12:30, it was in the same spot and we found out the repair had been completed at 10:11! We were never called even though your advisors knew we were waiting on the car. I hate to needlessly waste that much of a Saturday. More
by TWNEALJR
February 14, 2020
Friendly and polite service staff . Listened to my requests. Work done in a timely manner. Good experience. With new service writer as he was in training requests. Work done in a timely manner. Good experience. With new service writer as he was in training More
by prwillia713
February 12, 2020
I have been pleased with service and sales. Associates are friendly and repairs are timely. Costs are usually a little higher than comparables, but professionalism makes up the difference. are friendly and repairs are timely. Costs are usually a little higher than comparables, but professionalism makes up the difference. More
by pchaffee
Employees Worked With
Not sure
February 12, 2020
Eric was so reassuring since I came in because my car was giving me difficulties. He seemed to know exactly how to take the sting out of the unplanned visit. giving me difficulties. He seemed to know exactly how to take the sting out of the unplanned visit. More
by glgroover
Employees Worked With
Eric , Emily Lewis
February 12, 2020
Everyone was extremely nice and helpful and they got us in and out of the shop and back on the road in a timely fashion so that our family could continue going home from our vacationing. in and out of the shop and back on the road in a timely fashion so that our family could continue going home from our vacationing. More
by DONALDEJACOBSJR
February 12, 2020
Excellent communication throughout with detail that explained the situation fully. Highly recommend to others and I’ll certainly return for my Service needs. Angel was fantastic! explained the situation fully. Highly recommend to others and I’ll certainly return for my Service needs. Angel was fantastic! More
by KEV3367
Employees Worked With
Angie Angell
February 12, 2020
Top Drawer treatment and service Angie and J.R. were very knowledgable and easy to work with during my service visit. The dealership is always clean, inviting, and has coffee, water Angie and J.R. were very knowledgable and easy to work with during my service visit. The dealership is always clean, inviting, and has coffee, water, and great popcorn for visitors. Don also gave me a ride locally to get a sandwich for lunch while I was waiting. All around excellent service!!! More
by jkrafka
Employees Worked With
Angie Angell, Bernie Black, John “J.R.” Rutledge
