Shottenkirk Honda of Cartersville - Service Center

I had the best experience ever from the time I arrived until it was time for me too go. Every one was so helpful. They explained everything to me. until it was time for me too go. Every one was so helpful. They explained everything to me. More

Very prompt and finished in promised time torey kept me updated. Always come here to have me car serviced and happy each time Would recommend them to anyone updated. Always come here to have me car serviced and happy each time Would recommend them to anyone More

Always a good experience . . . Even if the news is 'bad' when you go into Schottenkirk, they always do an excellent job. Someone always greets you immediately, and most of the Servi Even if the news is 'bad' when you go into Schottenkirk, they always do an excellent job. Someone always greets you immediately, and most of the Service folks know you by name. On my recent visit for regular service, Angie even took time between customers to come over and ask me how our recent move into our new home went. Considering that it had been at least 3 to 4 months since I'd mentioned that to her and how many people these people see in a day, it's a pretty amazing 'feel good' experience when they remember something about your everyday life mentioned in passing and take the time to ask. When describing any issues with your vehicle, they pay attention and actually show caring about what is happening and what it means to you. On this visit, Eric Staton was the person I dealt with and he did an outstanding job, especially explaining findings on the normal maintenance inspection. Just before I was leaving I remembered a chip in the paint on the hood of my car that I'd forgotten to mention initially when I brought the car in. Eric asked one of the Body Shop guys and he went out, inspected it, told me what was going on and said they could either set it up to take care of it or do it on my next visit. No worries. We've owned Honda vehicles since 2000, and have dealt with Schottenkirk since we moved back to Georgia in 2015. They have never disappointed in the standard of parts, labor, and service that we've received. More

Always a pleasure to work with Shottenkirk, especially Angie! She is always friendly, helpful and patient. Pleased with auto service; a great peace of mind. Angie! She is always friendly, helpful and patient. Pleased with auto service; a great peace of mind. More

Waiting for oil change Everything was good until the end! Saw my car was sitting there done for about 15 minutes When I asked the service advisor checked! Basically someo Everything was good until the end! Saw my car was sitting there done for about 15 minutes When I asked the service advisor checked! Basically someone dropped the ball. It had been sitting There! Was Ready! She apologized, but Not a way to end sitting there for a hour on a day they appeared to not be that busy! I live in Canton! Do I go to Hennessy or do I go to the dealer I Bought the car from! They have called me several times to see if I will buy my next car from them? More

It was another very good experience always very helpful and courteous. Want to say that Tyler Pirkle was my service advisor he recommended things that they recommend it was not pushy or forceful and I sure and courteous. Want to say that Tyler Pirkle was my service advisor he recommended things that they recommend it was not pushy or forceful and I sure appreciate that very professional. More

Courteous service attendants—thorough explanations concerning maintenance; gave “ballpark” amount for service. We appreciated our car being washed. Not familiar with this Honda dealership—general concerning maintenance; gave “ballpark” amount for service. We appreciated our car being washed. Not familiar with this Honda dealership—general More

I was told the oil change and tire rotation would take an hour to an hour and fifteen minutes After the hour and fifteen minutes i inquired about my vehicle and was informed it was still waiting to be serv hour to an hour and fifteen minutes After the hour and fifteen minutes i inquired about my vehicle and was informed it was still waiting to be serviced i asked to speak to the service manager and he was both aloof and somewhat arrogant I am not taking my car back to that dealer again and signed for refund for the remaining services I have to drive half an hour in each direction to get service and it is obviously not worth it More

Very satisfactory I switched over to Shottenkirk Honda in Cartersville due to easy of location from me and a little disappointment with the dealer I had been going to. I switched over to Shottenkirk Honda in Cartersville due to easy of location from me and a little disappointment with the dealer I had been going to. They have been exceptionally good in all facets of service maintenance - timely, fair, and thoroughly knowledgeable. Normally, I have managed to seem Emily Lewis, however, this time I had a couple of the guys. They were all good. They don't try and sell you things you don't need, but tell you what should be done with no pressure. They understand customers and their needs. Will continue to use them for service and if I would buy another Honda. Thanks. Terry More