Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Shottenkirk Honda of Cartersville - Service Center
Cartersville, GA
4,104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
4,104 Reviews of Shottenkirk Honda of Cartersville - Service Center
Sort by
March 09, 2020
Fair Experience As I arrived at my appointment for new tires, an alignment and change air cabin filter I was promptly greeted and checked in. Approximately, 30 minut As I arrived at my appointment for new tires, an alignment and change air cabin filter I was promptly greeted and checked in. Approximately, 30 minutes later I am told the tires I wanted were not in stock but I could choose a more expensive tire and split the difference. A bit annoyed I drove 30 mins to the dealership, then waited another 30 minutes to be told "only 3 tires on hand" and could I come back Monday. Days prior, I made the appointment and was told the tires would be ordered and waiting for me on Saturday. Emily rectified the situation by offering to replace the air filter at no cost to me. Although, I was not able to get my tires and alignment, my experience turned out better than I expected. My only qualm - make sure all four tires are IN STOCK before customer arrives for a set appointment. More
by BRANDY.JOHNSON
Verified CustomerEmployees Worked With
Emily Lewis
March 09, 2020
They have friendly, helpful staff, they are quick, and provide a shuttle if you don’t want to wait there for your service. I went shopping. provide a shuttle if you don’t want to wait there for your service. I went shopping. More
by LEIGHDB1
Employees Worked With
Angie Angell, Kacie Pollard
March 09, 2020
Taken care of promptly for crack in window. Tory will call be back when I can bring Pilot in for cracking sound coming from dash when she can give me a loaner car. call be back when I can bring Pilot in for cracking sound coming from dash when she can give me a loaner car. More
by awgray
Employees Worked With
Tory Brady, Gavin Smith
March 09, 2020
Great Customer Service! Angie, is awesome. She is a very nice and knowledgeable, goes out of her way to meet the needs of the customer. She deserve a raise! Angie, is awesome. She is a very nice and knowledgeable, goes out of her way to meet the needs of the customer. She deserve a raise! More
by GUSSHICKS
March 08, 2020
My visits to Shottenkirk have always been professional and accurate. The salesman still greet me even though I am visiting another dept. The service dept is so nice and helpful. and accurate. The salesman still greet me even though I am visiting another dept. The service dept is so nice and helpful. More
by RHP59
Employees Worked With
Emily Lewis
March 07, 2020
Great knowledge of the product. Amazing customer services kills. Help me with what i need it in no time. Great people to talk too and everybody else in the knowledge of the product. Amazing customer services kills. Help me with what i need it in no time. Great people to talk too and everybody else in the desks. More
by ALFRETT04
Employees Worked With
Bernie Black, Tori Brady
March 07, 2020
Great Dept Very good, timely, clean, and courteous!!!! Pricing of the work was fair. Additional concerns with alignment were check and in fact did need to be ad Very good, timely, clean, and courteous!!!! Pricing of the work was fair. Additional concerns with alignment were check and in fact did need to be adjusted. More
by ghasty50
Employees Worked With
Emily Lewis
March 07, 2020
5000 MILE CHECK-UP Could not have gone better. Tori is the best and solving problems. Not that I had any, except had to get the CarPlay reset. Service was fantastic - Could not have gone better. Tori is the best and solving problems. Not that I had any, except had to get the CarPlay reset. Service was fantastic - friendly and timely. In and out in less than an hour. More
by BOBSCARR
Employees Worked With
Tori Brady
March 07, 2020
service call The service department was very professional and helpful. Did not try to sell more service than my vehicle needed. Will use this service dept. again. The service department was very professional and helpful. Did not try to sell more service than my vehicle needed. Will use this service dept. again. More
by EELROD5
Employees Worked With
Emily Lewis
March 06, 2020
Always a good experience! We purchased our Pilot from Shottenkirk/Cartersville and even though we have to drive over 20 miles for service, we receive consistently good service. We purchased our Pilot from Shottenkirk/Cartersville and even though we have to drive over 20 miles for service, we receive consistently good service. From the facility to staff, it has been great dealing with them. More
by jimahallberg
Employees Worked With
Kacie Pollard
