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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,131 Reviews

4,131 Reviews of Shottenkirk Honda of Cartersville - Service Center

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March 31, 2020

No dread service!!!! Thank you to my Shottenkirk Honda Service dept.!!! Shottenkirk’s service makes a normally dreaded routine service a relaxing, enjoyable, & personable More

by JDANADRISK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
March 31, 2020

I spent $125.00 to get a bent wheel fixed, only to find out later that it could not be fixed. I was not told this when I picked it up, I had to make a trip back to them for this info. More

by TSM92
Recommend Dealer
No
Employees Worked With
Assistant Service Manager
Apr 01, 2020 -

Shottenkirk Honda of Cartersville responded

I am very sorry to hear this. I will make it right. Please call me tomorrow at 770-382-2282. Richard Lewis Managing Partner

March 31, 2020

I took my 2018 Civic Type R to get an oil change. As always they did an amazing job and let me know of some things that needed my attention. I have used them and will continue to take my vehicle there. More

by JONAGARCIA89
Recommend Dealer
Yes
Employees Worked With
Tori Brady
March 31, 2020

needed new vehicle fast and professional service thank you. I do recommend shottonkirk honda of cartersville Geogia. They were able to work some magic and got me approved again Thank you More

by RHONDA.ENGLIN
Recommend Dealer
Yes
Employees Worked With
Joe Flanigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin , Kevin Dowdy, Miles Tuck
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Rhonda, Thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

March 31, 2020

I called a day in advance to get a Courtesy vehicle. I was informed that I had to wait to see what kind of service need to be done. I ended up missing hours of work waiting to only have to wait some more. More

by BROWNBEATA
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

March 31, 2020

Thank you Tori in Service was very easy to work with while getting my car serviced. I also really liked how clean the service area was- the waiting area and th More

by JENNIBREWER77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori Brady
March 31, 2020

I dropped in to have oil changed and tires rotated. I was warmly greeted and the service was completed in a timely manner... I’ll be back! More

by BRYHARRIS
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
March 31, 2020

I was greeted with very knowledgeable and friendly service. I would highly recommend this dealership to anyone looking to buy a car or get service done. More

by ALEXGREEN1128
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
March 27, 2020

Everyone was very nice. I love Shottenkirk But I did not enjoy the 2 hour and 45 minute wait. Not a lot of people were there. I had to get a rental to make it to my other appointment. More

by TERESA2016.PARKER
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
Mar 30, 2020 -

Shottenkirk Honda of Cartersville responded

Teresa, We are glad to hear our team was able to provide you with good customer service. We do apologize that you had to wait so long and we appreciate that you let us know. It ensures that we will not let it happen again. Thank you again!

March 27, 2020

Oil Change and Tire Rotation The service department serviced my car very fast. They were very nice and knowledgeable. The waiting area was very clean and comfortable. Will defin More

by LynFoster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 30, 2020 -

Shottenkirk Honda of Cartersville responded

Lyn, Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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