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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,104 Reviews

4,104 Reviews of Shottenkirk Honda of Cartersville - Service Center

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March 31, 2020

I called a day in advance to get a Courtesy vehicle. I was informed that I had to wait to see what kind of service need to be done. I ended up missing hours of work waiting to only have to wait some more. More

by BROWNBEATA
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

March 27, 2020

Everyone was very nice. I love Shottenkirk But I did not enjoy the 2 hour and 45 minute wait. Not a lot of people were there. I had to get a rental to make it to my other appointment. More

by TERESA2016.PARKER
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
Mar 30, 2020 -

Shottenkirk Honda of Cartersville responded

Teresa, We are glad to hear our team was able to provide you with good customer service. We do apologize that you had to wait so long and we appreciate that you let us know. It ensures that we will not let it happen again. Thank you again!

March 27, 2020

Backup camera repair Very quick service to replace bracket on backup camera! Thanks, Tori, for such a terrific experience, and also for getting my dirty car washed so wel More

by CROGERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Corley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tori Brady
Mar 27, 2020 -

Shottenkirk Honda of Cartersville responded

Thank you for your feedback! We value the feedback from our customers.

March 27, 2020

Oil Change and Tire Rotation The service department serviced my car very fast. They were very nice and knowledgeable. The waiting area was very clean and comfortable. Will defin More

by LynFoster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Mar 30, 2020 -

Shottenkirk Honda of Cartersville responded

Lyn, Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 26, 2020

repair They did a great job. I appreciate the attention to detail especially during corona times. They were very helpful and worked quickly on that day. More

by LUCYLEAMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis
Mar 27, 2020 -

Shottenkirk Honda of Cartersville responded

Lucy, Thank you for sharing your experience with us. We appreciate your feedback!

March 25, 2020

Very clear communication and understanding of the work to be done. Very accommodating in terms of making a loaner vehicle available when timeframe of work was longer than originally expected. More

by RANDY.EVANS7
Recommend Dealer
Yes
Employees Worked With
Erin
March 25, 2020

As always this dealership never fails to impress me. There is a reason I drive all the way to Cartersville Shattenkirk Honda rather than just going to the dealership right by where I live. The service i More

by HUMBUG229
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell, Bernie Black, Kacie Pollard
March 25, 2020

Replacement of gas door motor Great attitude and professionalism by first Eric Staton then Emily Lewis, who originally sold me this Honda (My 4th Honda Accord). They were wonderfu More

by 14035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Lewis, Eric Staton
Mar 26, 2020 -

Shottenkirk Honda of Cartersville responded

Bill, We are so glad to hear that your service visit went so well. Our team works extremely hard to make sure our customers receive the best customer service when customers come to our dealership. We are glad to hear that our dedication was shown to you. We thank you for continuing to choose Shottenkirk Honda of Cartersville!

March 24, 2020

Awesome! Courteous, staff is amazing so helpful and nice great experience in and out quickly overall a 100% satisfactory thank you for a great experience! More

by DUSTIN_WAITS
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Angell
Mar 24, 2020 -

Shottenkirk Honda of Cartersville responded

Dustin, We are so happy to hear about your wonderful experience with our Service department. Thank you for providing us this feedback, we really appreciate it!

March 24, 2020

Easy, quick and very helpful ! Great customer service. Was able to get my tire fixed immediately. The entire dealership was clean and everyone I spoke to was nice and helpful More

by MELISSAJOHNSON.CCDC
Recommend Dealer
Yes
Employees Worked With
Angie Angell, Alex Bearden
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