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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,022 Reviews

4,022 Reviews of Shottenkirk Honda of Cartersville - Service Center

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April 06, 2020

Very professional and knowledgeable. Did a wonderful job on the service of my 2019 Honda Accord. Even saved me time and money. Kept me undated on the time of completion of the work. More

by DAWGSAREGOOD
Recommend Dealer
Yes
Employees Worked With
Eric Staton
Apr 06, 2020 -

Shottenkirk Honda of Cartersville responded

Thank you for sharing your experience with us! Our Service department works very hard to provide excellent customer service, which includes keeping our customers updated on their vehicles. We look forward to seeing you again at your service visit!

April 06, 2020

So pleased with whole experience especially from a “virus” point of view. Everything was sterile and social distanced. Even pens were wiped clean. Great job More

by BTMT_2131
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
April 06, 2020

Very honest and friendly place to get your car fixed. The staff has always been very helpful and knowledgeable. It a good feeling knowing your car is being taken good care of Thanks!!!! More

by JESUS.ANSOLEAGA
Recommend Dealer
Yes
Employees Worked With
Angie Angell
April 03, 2020

Excellent Service Emily greeted & processed me in to service 2019 Accord - she's awesome!! Facility was very clean + extra precautions taken by tech during COVID-19 iss More

by C Wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to provide this feedback to us! We understand that this time can be unsettling, and we are doing everything we can to take precautions and make sure our customers stay safe. Thank you again!

April 03, 2020

Salesman, Jimmy, was pleasant and easy to work with. No pressuring at all. He and the others that made this deal happen were all very kind and wore smiles. More

by PEGGYSCAKES101
Recommend Dealer
Yes
Employees Worked With
Jimmy Orfe??????????, Kevin Dowdy, Mason Rigdon, Eric Staton
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Peggy, Thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

April 02, 2020

Air bag update Everyone was awesome!! I wanted to sit outside to enjoy the day and no one bothered me. Thanks for understanding w/ this virus I wanted to be outsid More

by GLORIAINEZCURTIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emily Lewis, Kacie Pollard
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Gloriane, We are glad to hear you enjoyed your visit. We are doing everything we can to keep our customers safe during this time. Thank you for providing us with this feedback.

April 01, 2020

They did great fixing my air conditioning unit. The loaner car I was given was great. And they made sure my warranty covered my bill. More

by MADISONBARNETT57
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Madison, Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 01, 2020

Fast complete service Brought older Honda in for oil change and they checked all over. Found my tires getting closer to replacement time than I knew. Polite, very accommo More

by POORPATTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice young man thoroughly cleaning surfaces while I waited., Angie Angell
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 01, 2020

Ridgeline pickup. By mistake, I washed my ridgeline key fob. The service staff was quite helpful, friendly and very professional. I would recommend this service for all More

by CNALLEY516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
Apr 03, 2020 -

Shottenkirk Honda of Cartersville responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 31, 2020

I spent $125.00 to get a bent wheel fixed, only to find out later that it could not be fixed. I was not told this when I picked it up, I had to make a trip back to them for this info. More

by TSM92
Recommend Dealer
No
Employees Worked With
Assistant Service Manager
Apr 01, 2020 -

Shottenkirk Honda of Cartersville responded

I am very sorry to hear this. I will make it right. Please call me tomorrow at 770-382-2282. Richard Lewis Managing Partner

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