Shottenkirk Honda of Cartersville - Service Center

Quick and easy Had express oil change. It was very busy at the time, but I was pleased that it did not take as long as I had expected for the service. Everyone was Had express oil change. It was very busy at the time, but I was pleased that it did not take as long as I had expected for the service. Everyone was friendly and courteous. More

Waited for over 5 minutes before I was helped due to a mechanic noticing me not being assisted by anyone else and telling them to mechanic noticing me not being assisted by anyone else and telling them to More

The service was fantastic. Eric did a great job of explaining the issue and having it resolved in a timely manner. I can’t thank him enough for helping me address my car issue. explaining the issue and having it resolved in a timely manner. I can’t thank him enough for helping me address my car issue. More

Courteous and quick service! Glad I have the service contract, it keeps regular maintenance visits uncomplicated and eliminates the stress of dealing with high pressure service writers contract, it keeps regular maintenance visits uncomplicated and eliminates the stress of dealing with high pressure service writers More

Perfect service experience from start to finish. Eric’s customer service and professionalism was very solid! No excessive wait time and they even checked my transmission after I had a tow package installed customer service and professionalism was very solid! No excessive wait time and they even checked my transmission after I had a tow package installed. More

Will give Emily Lewis a 10 for personalized service. Would have given the Dealership a 5 Star rating, but heres why.. July 2019, I received a recall from Honda, stating the console shifter was breaking Would have given the Dealership a 5 Star rating, but heres why.. July 2019, I received a recall from Honda, stating the console shifter was breaking and to call my dealership for replacement. I called almost immediately and was asked by the service writer was the shifter broken. I replied no, and his reply was it has to be broken before we replace it. I did not argue the point but; pointed out the recall did not state the part must be broken before replaced. Bottom line I'm 87 years of age, my wife is 85 and the shifter flew apart springs and all on Walmart parking lot this June. Not able to get it out of park, the wife and I sat there well over an hour until help arrived. At least the AC was working. More

I took my 2016 Honda CR-V in for service and was really impressed with the cleanliness of the facility. The technician was knowledgeable and polite. Also the assistant who wrote up the order. impressed with the cleanliness of the facility. The technician was knowledgeable and polite. Also the assistant who wrote up the order. More

Met promptly at service desk. Check-in was quick. Courteous staff. Service was excellent and performed in the quoted time. Printed report on maintenance areas which may require service in the future. Courteous staff. Service was excellent and performed in the quoted time. Printed report on maintenance areas which may require service in the future. This was my first visit to this dealership, but I will most definitely use them for future service issues. More

Excellent service as always ! Angie has been my service writer since 2013 when I bought my first Honda. She always goes above and beyond, is very professional and friendly ! I alw Angie has been my service writer since 2013 when I bought my first Honda. She always goes above and beyond, is very professional and friendly ! I always look forward to talking with her. More

Excellent service, explained the need for filters and the next found in the engine. He gave me suggestions to rid the issue. Thank you for the excellent service. next found in the engine. He gave me suggestions to rid the issue. Thank you for the excellent service. More