Shottenkirk Honda of Cartersville - Service Center

Inefficient Scheduled Maintenance I called and scheduled a specific recommended service for my car on a Thursday for the following Tuesday. I dropped my vehicle off at the pre-arranged I called and scheduled a specific recommended service for my car on a Thursday for the following Tuesday. I dropped my vehicle off at the pre-arranged time of 7:15 am. At 11:00 am I was informed that the parts needed for the scheduled maintenance would need to be ordered despite the fact that I had called and scheduled this service the week prior to avoid this sort of delay. I will now waste two off days trying to get preventative maintenance done that should have been able to be completed in one visit had the center prepared appropriately for the SCHEDULED appointment. At 11 am I was told my car was not ready but that they would let me know when the work they could do was complete. At 3:30 pm I had still heard nothing more regarding my car. I called and was informed that it was ready and I could get it at any time. The service center had my car for 8 hours despite the fact that they were unable to complete all of the recommended maintenance that I had specifically requested in advance. I feel that in addition to not preparing appropriately for the SCHEDULED appointment they simply forgot about my vehicle which resulted in a large amount of my time wasted. On a positive note every staff member was friendly and pleasant when I did speak with them. I have used this location for 4 years and this is only the second issue I have had with the service here. I would certainly not characterize my quite negative experience as typical of the service that I usually receive. More

I bought my car 4 years ago and have my car maintenanced every 3-4 months. The staff and service department are always friendly and helpful!! every 3-4 months. The staff and service department are always friendly and helpful!! More

Always excellent service here Always a pleasure to go to this dealership. They work hard, get the job done and ensure they provide you the best experience. I would be happy to reco Always a pleasure to go to this dealership. They work hard, get the job done and ensure they provide you the best experience. I would be happy to recommend this dealership. More

great this is one of the best dealerships that i have done business with ,the people were great and kind .the work was done very fast . this is one of the best dealerships that i have done business with ,the people were great and kind .the work was done very fast . More

The whole experience there was great, straightforward, informative, and nothing suspicious about anything that made me worry about making the wrong choice. Heavily recommended to visit! informative, and nothing suspicious about anything that made me worry about making the wrong choice. Heavily recommended to visit! More

front end alignment and oil change good job car now tracks straight after the front end work and I got my usual oil change and general check out. good job as usual by friendly folks. good job car now tracks straight after the front end work and I got my usual oil change and general check out. good job as usual by friendly folks. More

The experience was pleasurable. I was pleased with service writer's demeanor and attitude. I was surprised that the employees were not wearing masks. The work was completed to m I was pleased with service writer's demeanor and attitude. I was surprised that the employees were not wearing masks. The work was completed to my satisfaction. More

Always efficient .. Jobs well done. I have my 6th CR-V. No longer live in Cartersville, but this is my dealership and the only place I will go. They are friendly, attentive and work qu I have my 6th CR-V. No longer live in Cartersville, but this is my dealership and the only place I will go. They are friendly, attentive and work quickly doing a good job. More

Just an oil Change I drive up to this dealership because usually my service there is pretty good. I walked in on Thursday 6-18-20 for my 730am appointment for just an oi I drive up to this dealership because usually my service there is pretty good. I walked in on Thursday 6-18-20 for my 730am appointment for just an oil change and didn't leave until 9:40am. I had to ask a service advisor for an update after an hour and a half. It should never take this long for an oil change and I was not the only one who had been waiting that long. Also, during this time of COVID-19 I made an early appointment to avoid too many people and to my surprise when I got there that the service advisors were not wearing any sort of face masks. I struggle to understand how employees that come face to face for customer service are not wearing face masks. I likely will not drive back up there for service because I don't have 2 hours to wait for an oil change in which I had scheduled an appointment. More