Shottenkirk Honda of Cartersville - Service Center

Just an oil Change I drive up to this dealership because usually my service there is pretty good. I walked in on Thursday 6-18-20 for my 730am appointment for just an oi I drive up to this dealership because usually my service there is pretty good. I walked in on Thursday 6-18-20 for my 730am appointment for just an oil change and didn't leave until 9:40am. I had to ask a service advisor for an update after an hour and a half. It should never take this long for an oil change and I was not the only one who had been waiting that long. Also, during this time of COVID-19 I made an early appointment to avoid too many people and to my surprise when I got there that the service advisors were not wearing any sort of face masks. I struggle to understand how employees that come face to face for customer service are not wearing face masks. I likely will not drive back up there for service because I don't have 2 hours to wait for an oil change in which I had scheduled an appointment. More

Professional friendly and always very helpful and fast. I travel from South Fulton to Cartersville for their excellent service (plus I get to see my sister). Nevertheless I pass dozens of other Honda dealers travel from South Fulton to Cartersville for their excellent service (plus I get to see my sister). Nevertheless I pass dozens of other Honda dealers because I know what I'm getting at Shottenkirk.....A++ service...Every time. More

Replacement of engine harness We first brought the car in because the SRS light was displayed on the monitor. The service team first replaced the seat belt which did not solve the We first brought the car in because the SRS light was displayed on the monitor. The service team first replaced the seat belt which did not solve the problem. Upon further review, they determined we needed a replacement of the engine harness can by rodents eating some of the wiring. The replacement part and service was rather expensive. Ms. Lewis was very helpful and supportive throughout our ordeal. She assisted us with our insurance company and was persistent with them in getting them to do their job. She provided us a car to drive for most of the repair time which was very helpful. She was always kind and helpful when I called to review where they were in getting the car fixed. She is definitely an asset to your service department. More

AC service Honda Hybrid i came in to have the AC on my Honda Hybrid looked at as it was not working correctly. From the moment i dropped the car off, Eric was a pleasure to i came in to have the AC on my Honda Hybrid looked at as it was not working correctly. From the moment i dropped the car off, Eric was a pleasure to work with. i felt he gave me excellent service all around and went above and beyond in some aspects. He truly made me feel like he was concerned with my issues on the car and made the whole experience of having my car looked into an easy going experience. More

Great service. John was my service advisor and was awesome! He was friendly and spent time explaining the work that was done. Super guy! I can always count on quality. awesome! He was friendly and spent time explaining the work that was done. Super guy! I can always count on quality. More

Tori was very nice and professional and made sure getting an oil change and valve replacement was a quick and easy process. Will be back! an oil change and valve replacement was a quick and easy process. Will be back! More

I’m very pleased with the service received from the time I pulled up to the service door to the time I drove off. Always efficient and reasonably priced. Thanks I pulled up to the service door to the time I drove off. Always efficient and reasonably priced. Thanks More

Service with a Smile I was there to have the 45,000 mile check up. My appointment was at 2:00 and the service person saved me some money by not doing all of the normal re I was there to have the 45,000 mile check up. My appointment was at 2:00 and the service person saved me some money by not doing all of the normal requirements. She realize that with the "virus," we had only driven 4,000 miles since our last oil change. I truly appreciated that. The service ran long, so she gave me a further discount. I left there at 4:20 feeling good about the people who work in the service area. More

Truck taken in early and finished quickly for oil filter change and tire rotation. Tori took the time to explain my inspection report very carefully. change and tire rotation. Tori took the time to explain my inspection report very carefully. More

Outstanding Eric did an outstanding job for us. He was able to go through the repair process with me which was a big help . I understood the issues we were havin Eric did an outstanding job for us. He was able to go through the repair process with me which was a big help . I understood the issues we were having. More