Shottenkirk Honda of Cartersville - Service Center

I believe the “your advisor” service model is a waste of time. I just want to drop off and pick up my car. I don’t care who helps me. This would make your operations more efficient. I also don’t care time. I just want to drop off and pick up my car. I don’t care who helps me. This would make your operations more efficient. I also don’t care who contacts me to discuss my service, it would just be nice If they did. More

Completed in a timely manner.... wonderful service experience. Enjoy having my car serviced here. Eric my advisor was wonderful and kept me informed on my car. experience. Enjoy having my car serviced here. Eric my advisor was wonderful and kept me informed on my car. More

It was easy to take my car in for its checkup myself I made an appointment, they were ready for me when I arrived. I waited comfortably and it was done. Good job made an appointment, they were ready for me when I arrived. I waited comfortably and it was done. Good job More

Can always depend on Angie and crew to find problems if there, and help direct for repair!! I need help sorting through the details of what is most critical to address. there, and help direct for repair!! I need help sorting through the details of what is most critical to address. More

Here's the deal, my wife took the car in this time and she doesn't do surveys. I am only doing it because I want the requests to stop. She came home happy, so I am happy. Her only complaint was the wif she doesn't do surveys. I am only doing it because I want the requests to stop. She came home happy, so I am happy. Her only complaint was the wifi was poor so she was unable to get work done while waiting. We'll be back. Its not fair of me to rate anybody but your software won't let me end this feedback begging unless I do. Ironically I am less happy than my wife at this point. More

I was greeted promptly, my needs addressed professionally, and by Civic relocated to the bay quickly for the Oil Change and Inspection. As I had a "Birthday Car Wash" coupon, I was advised o professionally, and by Civic relocated to the bay quickly for the Oil Change and Inspection. As I had a "Birthday Car Wash" coupon, I was advised of the estimated wait time in addition to the standard Oil Change wait time. I was more then pleased with everything done. More

I had quite a few lights on my dashboard. Got an appointment right away and when I dropped off the car, everything was explained about the diagnostics. Then I got a phone call with a clear definitio appointment right away and when I dropped off the car, everything was explained about the diagnostics. Then I got a phone call with a clear definition of what was to be done and the cost. Picked it up that same day and got a car wash too. It was easy and I really appreciated how professional everyone was. More

The short of this review is that they are not professional. My van came in for an oil change and tire rotation. I was told I needed new tires and I declined at this time as I do not drive often ( professional. My van came in for an oil change and tire rotation. I was told I needed new tires and I declined at this time as I do not drive often (less than 200 miles a month). I brought my van in at 2 pm when I had a 2:30 pm appointment. I was told it would be ready in a few hours. I was called a few hours later and told I had 4 active recalls on my van from Honda and that they WOULD have it completed and ready for pick up NO LATER THAN 6:30 PM when they closed. I called at 5:30 and again I was promised it would be ready by 6:30 pm. I arrived at 6 pm and was told it would be ready by 6:30 pm, again. At 6:55 pm I was told that I would get the emailed invoice for services completed and that they had to order a handle for the right back sliding door due to the recall work. I stated no I wanted the printed form of the receipt then before leaving as I keep records of all repairs and work on my vehicles for future reference and since my van is still well within warranty I wanted to be covered. I then waited until after 7 pm to receive my van which was parked by the side of the building where I could not see it from inside. I proceeded to get in my van and noticed grease stains on the steering wheel, inside interior dash, and all over the dash board area which looked like someone smeared their greasy hands while working. I then noticed that my steering wheel had been placed at the highest adjustable position and material was sticking out on both sides of the steering column going into the dash. Then I noticed my sliding doors did not work. I understand they had to do things to complete the work however I expect my van to be returned to me clean, the doors working, etc. My air was turned up, my mpg was decreased from 24 mpg to 5 (hello you do not need to run my van while you work! or you can buy my gas!), the vents were all moved and dirty, my radio settings were changed, and the recalls were not even ones Honda shows for my specific van (I checked online with Honda.) My husband took my van back to get the part for the door handle replaced since it came in on Tuesday from being ordered and told Eric what had occurred. He promised to fix it all and have my van detailed as well as being ready for pick up by 3 pm. We called at 2:30 pm since NO one had called us and were told it was ready. Thanks for the phone call follow up! We arrived for pick up my van which was quick. My van was NOT detailed as promised as evidenced by the rotting gallon of milk found a few days later in my van. We will be taking our business elsewhere and DO NOT recommend this dealership. More

Great team. Trustworthy. Although it was a little disconcerting that while I was waiting one of the salesMen obviously had a cold and was coughing. He had a mask around his neck but was not consiste disconcerting that while I was waiting one of the salesMen obviously had a cold and was coughing. He had a mask around his neck but was not consistently wearing it More

I was very pleased with my service advisor Nick. He explained so many things to me about my auto. And he even talked to me about the new hybrid CRV when I asked about new models. Not that I was going t explained so many things to me about my auto. And he even talked to me about the new hybrid CRV when I asked about new models. Not that I was going to buy one because I just purchased my vehicle a few months ago. More