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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,030 Reviews

4,030 Reviews of Shottenkirk Honda of Cartersville - Service Center

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October 05, 2020

The Customer Service department is always friendly and The Customer Service department is always friendly and helpful. They are through in their evaluations of the work to be done and the wait time they g More

by PANDAS.MOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
October 05, 2020

Made an appointment for an oil change and car wash. Got there on time, but I sat waiting for my car for 3 hours. Service department was closing up and no one followed up with me on the status on my car. More

by K.VAYENS.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Staton
Oct 05, 2020 -

Shottenkirk Honda of Cartersville responded

Veryvsorryvwe dropped the ball and left you without follow status on your car. I will make sure to correct our processs. Please reachbout to me directly if I can assist you with anything. Richard Lewis Managing Partner Rlewis@shottenkirk.com

October 05, 2020

I was given one price on the phone and a more expensive price when picking up the car. Nothing different in the service request, so I don’t appreciate the difference in prices. I would like to have seen p More

by WWATKINS6
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
October 05, 2020

Everyone at the dealership is very courteous and friendly. Nick Epps gave me updates during my wait time. I was in and out in no time. Great Job. More

by FETISA.WHITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Epps
October 05, 2020

The team completed my service right at the estimated time. Representatives were polite and personable and gave me an accurate estimate the first time I visited. More

by JCLEVENGERMC26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Heaton
October 05, 2020

It was excellent. Everyone was very helpful explaining what I needed. There was only one thing missed: I needed a oil change and wish I could have gotten that done at the same time. More

by DMWCARMON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John, Eric Staton
October 05, 2020

Should get free oil change for at least a year with new car purchase... Gavin was great.... Would like to make sure Gavin gets recognized More

by GRIFFITHPHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Smith
October 03, 2020

Everyone at the dealership is very courteous and friendly. Service was completed in a timely manner, staff were courteous. Parts room staff were also professional and very helpful. More

by THEELLISONS4UGA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Heaton
October 03, 2020

Everyone was friendly and very nice.Nick Epps answered Everyone was friendly and very nice. Nick Epps answered all my questions and gave me updates during my waiting time. Great Job Honda! Ms Glo More

by GLORIAINEZCURTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Epps
October 02, 2020

Although it took a while to get my car. I've never been so satisfying with a company. I will always love coming to have you guys help with my vehicle. More

by KINGSOVLS17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell, Tori Brady, Eric Staton
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