Shottenkirk Honda of Cartersville - Service Center

The appointment feature is a huge plus. You are taken care of when you arrive promptly. They listen attentively to your concern and are able to offer solutions on the issue. I was kept up to date on what care of when you arrive promptly. They listen attentively to your concern and are able to offer solutions on the issue. I was kept up to date on what was being done and how long it would take. The repair was covered by my Warranty. More

I was 6 mins late. When I arrived I did not have to wait . They took my car to the back and started the service after ms Angie asked me a few questions about the vehicle. Very happy with everything, will b . They took my car to the back and started the service after ms Angie asked me a few questions about the vehicle. Very happy with everything, will be back. More

Thanks for your wonderful service. Very friendly people Didn’t take long to service my Honda CRV Checked brakes windshield wipers and fluids. Thank you so much. Thank you Didn’t take long to service my Honda CRV Checked brakes windshield wipers and fluids. Thank you so much. Thank you More

Need more service writers like Angie. She is awesome. I will be back for future service. I also like dealing with Dustin,Austin and Brandon in your parts department. will be back for future service. I also like dealing with Dustin,Austin and Brandon in your parts department. More

My appointment was handled quickly by Manuel. The opportunity for appointments is a plus scheduling service. Manuel was friendly and accommodating. The coupon via email made the drive to dealer wort opportunity for appointments is a plus scheduling service. Manuel was friendly and accommodating. The coupon via email made the drive to dealer worthwhile. More

brought my car in twice now for same problem and it still isn't working, the senor in front of cr doesnt work i can drive up slo to objects and nothing happens doesnt say brake or anything isn't working, the senor in front of cr doesnt work i can drive up slo to objects and nothing happens doesnt say brake or anything More

Not my best experience here for service. No one to help when I walked in and rep didn’t check to see what maintenance my car needed as they typically do. Instead he ask me what I needed and said it would b when I walked in and rep didn’t check to see what maintenance my car needed as they typically do. Instead he ask me what I needed and said it would be about an hour wait. Didn’t even pull me up in system to verify my information. Come to find out my vehicle needed a transmission fluid change however this was never mentioned. In fact I ask when it would be due after getting my key back and was told 60k miles however on the paperwork they gave me from my visit it said I declined the 45k mile transmission services which is a lie as this was never brought to my attention. This will now require a separate visit to have completed prior to my next oil change and at 6 months pregnant this is very inconvenient. I feel as if he had checked my vehicle at the start of the service and discussed with me this could have been avoided instead of just notating I declined service. Not my idea of good customer service or having my vehicles best interest in mind. I drive 30 minutes out of the way to this dealership for service instead of one 5 minutes from where I work so this is quite disappointing. More

When above to help with a situation . Thank you Angie and Fred for working out a problem for me. It worked great. and problem was resolved with further incident. and Fred for working out a problem for me. It worked great. and problem was resolved with further incident. More

Once the parts were in the mechanic installed them perfectly. The detailing was nice too. Friendly service and I was out in no time. (That the cost was covered probably made me feel better about it al perfectly. The detailing was nice too. Friendly service and I was out in no time. (That the cost was covered probably made me feel better about it all.) More

Great service. Welcome with a smile. Will return again. The waiting room needed to be more space out and place for hand sanitizer. Paying area is close need be 6 feet apart. The waiting room needed to be more space out and place for hand sanitizer. Paying area is close need be 6 feet apart. More