Shottenkirk Honda of Cartersville - Service Center

Scheduled service and waited. They were fast and didn't try to sell me things I didn't need. Very pleased with my visit and will return try to sell me things I didn't need. Very pleased with my visit and will return More

The service shop did good work and they kept me in the loop on anything they found that needed my attention. They seemed genuinely interested in giving me the best service possible. loop on anything they found that needed my attention. They seemed genuinely interested in giving me the best service possible. More

I had had our Honda CRV 2003 in 2 different times for anvil leak problem. After the second Tim in, we thought it was fixed, but, it continued to leak oil on my driveway. I spoke to Ms Angel and told her anvil leak problem. After the second Tim in, we thought it was fixed, but, it continued to leak oil on my driveway. I spoke to Ms Angel and told her the situation and made arrangements to bring the car in. Thanks to Ms Angel, she saw to it that the leak was fixed. Can't be more satisfied . Ms Angel wa great as well as all the service members. More

Very helpful and friendly service staff. Everything was done well and in a timely fashion. Would definitely recommend them for any service for your Honda. done well and in a timely fashion. Would definitely recommend them for any service for your Honda. More

When I pulled up to have my car serviced I was met outside they told me to pull in and to come inside and they would take care of me and I’m telling you that’s exactly what they did so friendly so nic outside they told me to pull in and to come inside and they would take care of me and I’m telling you that’s exactly what they did so friendly so nice so thorough with everything and I was so happy when I left from there I felt like that my car had been taken care of right and I will be back to have my car service there again excellent service. John the guy that was at the service desk went over everything with me and what they were going to do when I would come back to have it serviced the next time and I spoke with Dana he was such a big help again I was very pleased. More

Service Manager Mr. Bone is a pleasure to deal with, kind and friendly, just an all around great guy. Ms. Angell is a great people person, knowledgeable and willing to please. She helps in any way she can. and friendly, just an all around great guy. Ms. Angell is a great people person, knowledgeable and willing to please. She helps in any way she can. Nice to have someone who will really listen. More

Angie was awesome! We were in a bind with a road hazard tire, she took care of us and kept us updated on the progress. tire, she took care of us and kept us updated on the progress. More

I brought my vehicle there to figure out what was going on with my brake system. The brake system light came on after I had my rear brakes and rotors replaced at PepBoys. The red brake light flashes when I on with my brake system. The brake system light came on after I had my rear brakes and rotors replaced at PepBoys. The red brake light flashes when I drive. I explained this to Emily when I came to schedule my appointment. I explained this to her again the morning of my appointment. I also told her that my parking brake button was broken and that could be a reason why the light was on. I wanted to make sure every thing was good and safe with my brakes and I wanted the lights to be turned off, or whatever that had to be done to fix the problem. I was told I would have to pay $135 to have a diagnostic check. My car was there for 4 hours. I was told that everything was good. The brake system light was no longer on. However, after paying and preparing to leave, I noticed that the brake system light was still on. I told Emily that it was still on. She said I told her the ABS light was on. I explained to her for a third time what was going on with my car. Neither of those times did I ever mention "ABS." Ms. Emily basically called me a liar, by stating that I never explained it to her that way. I know what I explained to her, but apparently she summarized it in her own words when typing it in the notes for the mechanic. She actually tried to argue with me while sitting in my vehicle. She told me she could refund me my $135 and she then proceeded to get out of my car and slammed the door. She was very rude and unprofessional. This was my second time coming to get service there. The first visit was for an oil change. I had a similar encounter with Emily on that visit as well. I understand that there was a misunderstanding. However, I don't appreciate the way she acted. I will not be coming back to this location for that very reason. I feel Ms. Emily is a know it all and doesn't like to admit when she's wrong. More