Shottenkirk Honda of Cartersville - Service Center

Professional, friendly, eager to assist. Schedule and pick up were quick and easy. Explained work to be done and then explained what was completed. pick up were quick and easy. Explained work to be done and then explained what was completed. More

My Service Advisor was great! My low rating is based on My Service Advisor was great! My low rating is based on the problem that I'm having with the vehicle remains unresolved after three trips in for s My Service Advisor was great! My low rating is based on the problem that I'm having with the vehicle remains unresolved after three trips in for service. In advance of this third appointment I reached out to Richard Lewis (Managing Partner) and Tyler Bone (Service Manager) by email asking for their help resolving the problem. Not only was the problem not resolved, after Shottenkirk Honda of Cartersville had my vehicle for 2 days, neither Richard or Tyler communicated back with me. After my appointment, I was advised I'd be contacted once Honda provides a repair action. It's been four business days, and no communication. Lack of repair after three attempts, no communication from dealership leaders equals No Customer Service in my view. This has been a very frustrating and disappointing experience, after receiving great service from Honda for many prior years of Honda ownership. I look forward to Honda taking ownership and resolving this problem. I can be contacted for further details. More

Service was excellent. I was in and out in less then one hour. Great job!! hour. Great job!! More

It's always a great experience with management and employees. Emily is the best! I have always been and will continue to be a customer of this business! employees. Emily is the best! I have always been and will continue to be a customer of this business! More

Shottenkirk always does a great job, I've even seen people with cars other than Hondas getting serviced. people with cars other than Hondas getting serviced. More

Most excellent place of business that I would highly recommend. Go see Angie and her team of dedicated technicians. recommend. Go see Angie and her team of dedicated technicians. More

They were Awesome. They said it would be done in two hours and took less time. hours and took less time. More

Shottenkirk Honda had friendly employees. Their prices are reasonable for a dealership. They always do a good and thorough job. are reasonable for a dealership. They always do a good and thorough job. More

Great service. Friendly, knowledgeable service advisors. Pleasant atmosphere, what more could you ask from a car dealership. Pleasant atmosphere, what more could you ask from a car dealership. More

service rep was very good in all parts of my visit. was very knowledge on about my car very knowledge on about my car More