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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,132 Reviews

4,132 Reviews of Shottenkirk Honda of Cartersville - Service Center

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February 02, 2023

John did great keeping me informed of what was going on since I had such a unique problem. They were able to find and get the parts needed and the car was taken of. More

by BOBBY.RICKELS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
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Feb 03, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words for John, and for taking the time to leave us this wonderful feedback! We're glad we could help!

February 01, 2023

John went above and beyond. Great customer service answered all my questions and my concerns. More

by Malik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
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Feb 02, 2023 -

Shottenkirk Honda of Cartersville responded

Malik, Thank you for your business and this review. We're happy to hear John and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 01, 2023

$175 for oil change and tire rotation should be criminal, I will not be going back there for routine maintenance, did not resolve problems with Bluetooth phone . More

by JBROWN5465
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2023 -

Shottenkirk Honda of Cartersville responded

JB, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 01, 2023

It was very easy to schedule an early appointment. Jordan at the service desk was friendly and helpful. She mentioned additional services available but never applied pressure! More

by SCOTTALAN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan (don't know last name)
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Feb 02, 2023 -

Shottenkirk Honda of Cartersville responded

Scott, Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Jordan was able to help, and we hope to see you again!

February 01, 2023

Everyone was very nice and helped me through every step! I will definitely recommend this place! More

by BETHANYCOLBERT2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Corley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Flanigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damien Brooks
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Feb 02, 2023 -

Shottenkirk Honda of Cartersville responded

Bethany, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

February 01, 2023

The appointment was made for the next day after I called and they had my car ready in a timely fashion. Good experience overall. More

by Ginkim_2000@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
Report | Print
Feb 02, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. John and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

February 01, 2023

I always try to keep the same service provider John. He is good and always provides great service. More

by MELANIE_MADISON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
Report | Print
Feb 02, 2023 -

Shottenkirk Honda of Cartersville responded

Melanie, Thank you! John and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

January 31, 2023

I have always received great service and I appreciate the recommendations for service on items they discovered during my service visit. More

by GRIFF4849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Angell
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Feb 01, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 31, 2023

I arrived was assisted and out within a couple of hours thank you great service More

by TRACEYPRICE73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
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Feb 01, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, Tracy, we look forward to having you as one of our valued customers for many more years to come!

January 31, 2023

They were very timely and courteous from the time I got there until the time I left. More

by 4WHITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Brooks
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Feb 01, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

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