Shottenkirk Honda of Cartersville

Salesman did a great job, and follow up is acceptable. Finance guy is a know nothing. Finance guy is a know nothing. More

Even though the wrong part was ordered to make a repair to my car. They were very nice and professional to my car. They were very nice and professional More

It was great getting to work with both Bob and Damien who really wanted to make us feel comfortable and also provide us with a vehicle that would fit our family’s needs. really wanted to make us feel comfortable and also provide us with a vehicle that would fit our family’s needs. More

My Honda Ridgeline had an issue with the battery. The truck was in and out in just four hours. Excellent service . I bringing in my CRV next week. truck was in and out in just four hours. Excellent service . I bringing in my CRV next week. More

Christopher Csercsics was courteous, pleasant, very thorough, and very professional in handling my servicing needs. thorough, and very professional in handling my servicing needs. More

Our salesman, Bob, was so helpful and listened to what we wanted. The financial office worked with us. We have driven Hondas for years. These are the fourth and fifth vehicles we have leased from Shottenk wanted. The financial office worked with us. We have driven Hondas for years. These are the fourth and fifth vehicles we have leased from Shottenkirk. More

John helped me when I had my oil changed recently. I could not have asked for better service! I do not see him listed in service so I marked Angie in order to submit my review. could not have asked for better service! I do not see him listed in service so I marked Angie in order to submit my review. More

I enjoyed working with Virgie, she was very helpful and attentive. The car I was looking for was difficult to find, but Virgie managed to work it out and get me exactly what I was looking for. A big thank attentive. The car I was looking for was difficult to find, but Virgie managed to work it out and get me exactly what I was looking for. A big thank you to Kevin in financing, as well, for helping me work out an issue with my contract. More

Very helpful & courteous. They stayed open late for me took there time also in sales to make sure me and my wife were satisfied. took there time also in sales to make sure me and my wife were satisfied. More

Beware of bait and switch! Priced on their site and CarGurus for x-amount of dollars so I called to verify and drove 1.5 hours to verify and drive vehicle. So after the test Priced on their site and CarGurus for x-amount of dollars so I called to verify and drove 1.5 hours to verify and drive vehicle. So after the test drive I go to get the out-the-door price and the is $1995.00 added in the form of a "Reconditioning Fee" for two tires and a battery. I balked at that and Used Car Manager said he would go half on that. I was told the vehicle would come with Shottenkirk Customer Care that would cover numerous things on the car but the most important was the Powertrain Warranty and A/C Repair, and I felt that was a great sales point. So the next day I get up the money and take a Lyft for the 1.5 hour drive because no one was available and the car is supposedly ready and I have cash in hand. Went over everything with the salesman with Shottenkirk Customer Care Warranty, the two BMW headphones, and that they'd have it detailed and ready to go. Well when signing the paperwork I was notified that they do not write a Powertrain Warranty and A/C Repair on this vehicle because it has a diesel engine, but then tried to sell me a $7000++ Powertrain Warranty. I should have walked our the and took a Lyft back home. So dumbfounded I ended up signing the paperwork left with the vehicle. Got home and found out that one of the headphones was not even one of the expensive BMW wireless headphone and does not even work with the BMW Entertainment system. So just know that the Used Care Salesman Managet adds Reconditioning Fees after the fact, the salesman says what ever to sale the car, and if you don't actually do your due diligence you be left swindled. Lesson Learned! More