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Shottenkirk Honda Decatur - Service Center

Decatur, AL

4.8
234 Reviews

234 Reviews of Shottenkirk Honda Decatur - Service Center

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August 26, 2024

Quoted me a price on my requested service and updates me on what they found in the inspection. They were able to complete that service same day as well. More

by DFHESTER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Shottenkirk Honda Decatur responded

Your vehicle is as important to you as it is you! Thank you for trusting us to service and repair it properly!

August 22, 2024

Service representative was very kind and knowledgeable about service being performed. Would go back for service. More

by NBAMA
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 18, 2024

This dealership and service department is not the same since changing owners. We’ve been coming there for over 17 years but don’t trust the service department now. I miss Scott in the service department More

by LIN57LAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Hamilton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

August 17, 2024

Quick, straight to the point and knows to help the customer with resolving issues and knowledgable in preventing future problems More

by TEEMAN9266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

August 12, 2024

Mr. Ethan Hamilton is very accommodating and very friendly. Great customer service. My tire problem was solved. More

by Arlene Wheat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Shottenkirk Honda Decatur responded

Arlene, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

August 07, 2024

Talon is very friendly. Service Dept had plenty of times available for my appointment request. Got me in & out quicker than expected. Comfortable waiting area. More

by KATHY.DYE0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Shottenkirk Honda Decatur responded

KATHY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 04, 2024

Online booking is nice! Employees were friendly and honest on timing of service. Got my car in and out quicker than expected! More

by Shdygrve9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember his name
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Aug 13, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 31, 2024

They were able to service my vehicle quickly. I appreciate that. Also great customer service. More

by ZONDRA.MOODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins, Cade Foster
Report | Print
Aug 01, 2024 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

July 31, 2024

I received great service from Ethan and the service department. Love my Ridgeline and would recommend this dealership and service advisor anytime. More

by BARRYHAMILTONB34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cade Foster
Report | Print
Aug 01, 2024 -

Shottenkirk Honda Decatur responded

BARRY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 30, 2024

work was done efficiently - did not have to very long. waiting room could use a mild renovation. More

by SHENDRICKS1361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins, Cade Foster
Report | Print
Jul 31, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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