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Shottenkirk Honda Decatur - Service Center

Decatur, AL

4.8
230 Reviews

230 Reviews of Shottenkirk Honda Decatur - Service Center

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August 12, 2024

Mr. Ethan Hamilton is very accommodating and very friendly. Great customer service. My tire problem was solved. More

by Arlene Wheat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Shottenkirk Honda Decatur responded

Arlene, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

August 07, 2024

Talon is very friendly. Service Dept had plenty of times available for my appointment request. Got me in & out quicker than expected. Comfortable waiting area. More

by KATHY.DYE0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Shottenkirk Honda Decatur responded

KATHY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 04, 2024

Online booking is nice! Employees were friendly and honest on timing of service. Got my car in and out quicker than expected! More

by Shdygrve9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember his name
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Aug 13, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 31, 2024

They were able to service my vehicle quickly. I appreciate that. Also great customer service. More

by ZONDRA.MOODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins, Cade Foster
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Aug 01, 2024 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

July 31, 2024

I received great service from Ethan and the service department. Love my Ridgeline and would recommend this dealership and service advisor anytime. More

by BARRYHAMILTONB34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cade Foster
Report | Print
Aug 01, 2024 -

Shottenkirk Honda Decatur responded

BARRY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 30, 2024

work was done efficiently - did not have to very long. waiting room could use a mild renovation. More

by SHENDRICKS1361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins, Cade Foster
Report | Print
Jul 31, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 26, 2024

I was very pleased. Took the courtesy van home during service. Driver was very nice too. Prompt service. More

by BARBARAADEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Morris
Report | Print
Jul 29, 2024 -

Shottenkirk Honda Decatur responded

BARBARA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

July 23, 2024

Service cost exactly as quoted and everything was explained. Very happy with the service and it didn't take that long. More

by GARYARLEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon was the only employe we had interaction with and he was fine and pleasant.
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Jul 24, 2024 -

Shottenkirk Honda Decatur responded

GARYARLEEN, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 15, 2024

Paid over $3,000 for repairs and same issue just popped up. I instructed to look at pressure switch in transmission as it seems like a transmission issue. But was informed it was a ABS module needed replac More

by IBRIANBUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Hamilton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-0922 and ask for one of our managers.

June 29, 2024

Expensive fix when I see the part was $1,200, car was fixed in a couple hours. My final bill was over $4,000. I understand I am paying for expertise. However, two weeks after receiving my car back from S More

by HONIBSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Williams
Report | Print
Jul 04, 2024 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

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