Talon Cockrell
Talon Cockrell at Shottenkirk Honda Decatur

Talon Cockrell

Service Advisor

Shottenkirk Honda Decatur

735 Beltline Rd SW
Decatur, AL 35601

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5.0
173 Reviews
5.0

173 Reviews

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173 Reviews of Talon Cockrell

August 14, 2026

Dealership Rating
Employee Rating

Service Advisor, Talon, was top notch. Courtesy and informative from start to finish. I feel completely satisfied with the service I received. More

by RC
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2026

Shottenkirk Honda Decatur responded

Your praise of Talon’s attentive and clear guidance from start to finish is much appreciated. Knowing you feel completely satisfied with the service on your Honda CR-V means a great deal to our service team. Mason Rigdon General Manager

August 13, 2026

Dealership Rating
Employee Rating

Excellent service. Talon continually provided me of the status of the work on my CRV. More

by Hbrown0425
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 18, 2026

Shottenkirk Honda Decatur responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Talon and our team, and we look forward to working with you again. Mason Rigdon General Manager

August 08, 2026

Dealership Rating
Employee Rating

Honda Decatur got me out of a sticky car situation back in the spring and into my Honda Accord Hybrid! The service was top notch and very friendly and personable. I didn’t feel pressured. They explained ev More

by Claudia Smith
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Raleigh McCalpin, Katherine Riddle , Nathan

Aug 10, 2026

Shottenkirk Honda Decatur responded

Thank you so much, Claudia, for your kind words and for taking the time to leave us this wonderful feedback! Mason Rigdon General Manager

Aug 10, 2026

Shottenkirk Honda Decatur responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mason Rigdon General Manager

Aug 08, 2026

Claudia Smith responded

I also worked with Natalia in the service department. She is great and so friendly and knows her job!

August 03, 2026

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With the construction going onThey really strive to take care of you from check-in to check out More

by Mike
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Marco

Aug 04, 2026

Shottenkirk Honda Decatur responded

Knowing we could guide you through the service on your Honda Odyssey from check-in to check-out, even amid construction, is truly rewarding. Your five-star rating and kind words mean a great deal to our service department. Mason Rigdon General Manager

July 28, 2026

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Employee Rating

Great interaction from the first call till the last great job keep up the good work More

by Boss
Service Price Transparency
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Recommend Dealer
Yes
Jul 28, 2026

Shottenkirk Honda Decatur responded

Talon and the rest of our team appreciate your kind words. Thank you for trusting us with service on your Honda Accord and for noting our communication from your first call through job completion. We look forward to your next visit. Mason Rigdon General Manager

July 16, 2026

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Employee Rating

Very attentive. Keep you updated on service progress. Techs are very customer friendly. Like the free check points. More

by Africasteve
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chip Cobb , Natalia

Jul 16, 2026

Shottenkirk Honda Decatur responded

We’re thrilled our team kept you informed throughout your service appointment and that you found the techs welcoming. It’s great you appreciated the complimentary checkpoints. We look forward to assisting you and your Honda again. Mason Rigdon General Manager

July 12, 2026

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Employee Rating

Excellent service! Talon was kind, efficient, and made sure my wait was very short. He even took the time to sinc my new phone for me. More

by hubbarddesigngroup
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 13, 2026

Shottenkirk Honda Decatur responded

It’s wonderful to hear that Talon provided prompt, thoughtful service and even helped set up your new phone. We’re glad the visit was quick and met your needs. Thanks for trusting us with your Honda. Mason Rigdon General Manager

July 09, 2026

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I cannot say enough good things about our experience buying a car at Shottenkirk Honda several months ago. We felt like they absolutely had our best interest at heart. Now we’ve had our first experience More

by dodie.hall
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mason Rigdon, Emile Gonzalez

Jul 09, 2026

Shottenkirk Honda Decatur responded

We’re delighted to hear that your Honda was serviced with the same efficiency and attentive care you experienced when buying. We appreciate having you with us and look forward to assisting you again. Mason Rigdon General Manager

July 06, 2026

Dealership Rating
Employee Rating

Everything went well. Just as Talon from service informed me. Both advisers were very helpful and kind. More

by kathytroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Shottenkirk Honda Decatur responded

Thank you for sharing your positive experience. We’re glad Talon provided clear guidance and that our service advisors were helpful and kind. It’s great to know your Honda CR-V Hybrid received the service you expected. We look forward to your next visit. Mason Rigdon General Manager

July 03, 2026

Dealership Rating
Employee Rating

Your people worked well to get me in and out on my schedule, thank you. More

by No
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Morgan, Chip Cobb

Jul 03, 2026

Shottenkirk Honda Decatur responded

Thank you for letting us know our team could fit your Honda CR-V service into your schedule. Please reach out if there’s anything else we can help with. Mason Rigdon General Manager

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