Shottenkirk Fort Bend Kia

Fast, quick, courteous, customer service. Recognized my problem. Went to work immediately. Helped me with extended warranty. Great job! Recognized my problem. Went to work immediately. Helped me with extended warranty. Great job! More

For over twelve years I have loved the sales, finance, and service from this dealership and will continue my relationship with them. and service from this dealership and will continue my relationship with them. More

Very good, very clean , nice people like Robert, Paul and the lady where we signed the paper, thank you to everybody. and the lady where we signed the paper, thank you to everybody. More

I booked a 10:30 appointment on a Friday morning. When I arrived no record of the appointment could be found. Service was packed with other customers ahead of me. But Mr. Jerry Garcia told me not to When I arrived no record of the appointment could be found. Service was packed with other customers ahead of me. But Mr. Jerry Garcia told me not to worry he would take care of me and he did in a timely manner. And saving your reputation! Thank you Mr. Garcia!!! More

The Service department was very helpful, informative & nice as they have always been! Is is very convenient that they can take me to work & pick me up later! nice as they have always been! Is is very convenient that they can take me to work & pick me up later! More

They are fantastic and appreciate that they do not markup beyond sticker when they could. beyond sticker when they could. More

Great customer service. No surprise. I was In and out in a little over an hour No surprise. I was In and out in a little over an hour More

I haven't bought a car from them yet, but definitely will do in the future, now just everyone has a problem with inventory. Spoke to Brycen and Nick, they were very nice and helpful, I sold cars before, I co do in the future, now just everyone has a problem with inventory. Spoke to Brycen and Nick, they were very nice and helpful, I sold cars before, I could tell they're great salespersons. Stay away from the Kia dealership near beltway 8, they don't talk to you like you're a human. Instead just drive further down to Fort bend Kia, you won't be disappointed. Thank me later. More

Do not trust this dealership.....they will sell the car out from under you. Managing a dealership like this is the reason used car dealerships have a bad reputation. We live in Austin and saw a car we have out from under you. Managing a dealership like this is the reason used car dealerships have a bad reputation. We live in Austin and saw a car we have been searching for listed on there site. We told them we wanted the car and gave them a deposit to hold the car on Friday evening. (We were paying cash) Saturday morning we receive a text that they were selling the car to someone else. My husband told him we were on our way to go get it. The sales associated apologized and said the sales manager had someone he wanted to sell it to. Agreements are not honored here! More

Awesome First Time Experience Buying a Car I went to this dealership not expecting much. I was treated very poorly at another Honda Dealership in Houston and it turned me off from buying a car I went to this dealership not expecting much. I was treated very poorly at another Honda Dealership in Houston and it turned me off from buying a car from a dealership. I went as far as purchasing a car through the "Big Three Online Car Dealerships" and overpaid. But I am so glad I tried again in person at Fort Bend Kia. I worked with Dave (Sales) and Gaston (Finance) and was able to meet Jeff (Manager). All three were genuinely friendly and made this experience memorable. I worked with Dave over the phone and email and he confirmed details and was able to provide me a fair price for a vehicle I was interested in. He made sure that I was able to come by and check out the car, get a test drive, and got temporary plates done. He was very kind, patient with my needs, and kind and courteous at all times. I was a little apprehensive to meet with Gaston for the financing portion. He was very understanding of my financial situation, needs, and did not pressure me to get anything that he did not think was appropriate for my driving needs. He was also kind and patient and did not rush me into signing all of my contracts without me reading through it and letting me take my time. I would highly recommend this place for anyone looking for a place to buy a car. Everyone here was kind and courteous. Hopefully this review will help those apprehensive to go to a car dealership who have had negative experiences elsewhere. More