Shottenkirk Fort Bend Kia

I was treated with outstanding courtesy from the service manager Jerry Garcia and excellent service in the repair of my KIA. Very happy with overall customer service. 😊 Thank you manager Jerry Garcia and excellent service in the repair of my KIA. Very happy with overall customer service. 😊 Thank you More

Fast, quick, courteous, customer service. Recognized my problem. Went to work immediately. Helped me with extended warranty. Great job! Recognized my problem. Went to work immediately. Helped me with extended warranty. Great job! More

For over twelve years I have loved the sales, finance, and service from this dealership and will continue my relationship with them. and service from this dealership and will continue my relationship with them. More

Very good, very clean , nice people like Robert, Paul and the lady where we signed the paper, thank you to everybody. and the lady where we signed the paper, thank you to everybody. More

I booked a 10:30 appointment on a Friday morning. When I arrived no record of the appointment could be found. Service was packed with other customers ahead of me. But Mr. Jerry Garcia told me not to When I arrived no record of the appointment could be found. Service was packed with other customers ahead of me. But Mr. Jerry Garcia told me not to worry he would take care of me and he did in a timely manner. And saving your reputation! Thank you Mr. Garcia!!! More

The Service department was very helpful, informative & nice as they have always been! Is is very convenient that they can take me to work & pick me up later! nice as they have always been! Is is very convenient that they can take me to work & pick me up later! More

They are fantastic and appreciate that they do not markup beyond sticker when they could. beyond sticker when they could. More

Great customer service. No surprise. I was In and out in a little over an hour No surprise. I was In and out in a little over an hour More

I haven't bought a car from them yet, but definitely will do in the future, now just everyone has a problem with inventory. Spoke to Brycen and Nick, they were very nice and helpful, I sold cars before, I co do in the future, now just everyone has a problem with inventory. Spoke to Brycen and Nick, they were very nice and helpful, I sold cars before, I could tell they're great salespersons. Stay away from the Kia dealership near beltway 8, they don't talk to you like you're a human. Instead just drive further down to Fort bend Kia, you won't be disappointed. Thank me later. More

Do not trust this dealership.....they will sell the car out from under you. Managing a dealership like this is the reason used car dealerships have a bad reputation. We live in Austin and saw a car we have out from under you. Managing a dealership like this is the reason used car dealerships have a bad reputation. We live in Austin and saw a car we have been searching for listed on there site. We told them we wanted the car and gave them a deposit to hold the car on Friday evening. (We were paying cash) Saturday morning we receive a text that they were selling the car to someone else. My husband told him we were on our way to go get it. The sales associated apologized and said the sales manager had someone he wanted to sell it to. Agreements are not honored here! More