Shottenkirk Ford Jasper - Service Center

Shottenkirk had the car for almost 3 weeks and we didn't receive a call when it was finished. I called to check on the vehicle last week and no one returned my call. I only found out it was finished when I receive a call when it was finished. I called to check on the vehicle last week and no one returned my call. I only found out it was finished when I stopped by the dealership to check on it. Once the car was "finished" and we drove it off the lot, the entire skid plate underneath the vehicle peeled back and was dragging along the pavement, completely destroying the skid plate and requiring a new one. When I returned the car, the service manager refused us a rental car in the meantime and decided to argue with me instead. Now, instead of a quick transaction by returning the rental car and swapping keys, we HAVE to wait on more work that shouldn't have been needed in the first place. Mistake happen, but who forgets to resecure a skid plate after a repair order? Furthermore, why forfeit any future business for the company for the sake of saving a few bucks on a rental car? We just paid you over $7,000 for repair work. The service department blew any opportunity at our future business and we're a big Ford family. 2003 Azure Mach 1, 2021 Grabber Yellow Mach 1, and 2018 Ford Escape. We were considering trading in our vehicle at Shottenkirk but will be making the drive down to Woodstock to do business with Krause Family instead. Bunch of amateurs. More

Never had a bad experience with this dealership. Always very helpful and quick on getting me out . Always very helpful and quick on getting me out . More

Great service everytime! Jerry is tha man, he definitely needs raise! Everytime we call he makes sure to take care of Helicopter Express! The whole department is great! Th Jerry is tha man, he definitely needs raise! Everytime we call he makes sure to take care of Helicopter Express! The whole department is great! Thank you Mr. Jerry Adams More

Will definitely use Shottenkirk Ford Jasper again. We just took our Ford Bronco in for a repair that was warrantied under the power train and Scott was fantastic. Very professional and knowledgeable. We just took our Ford Bronco in for a repair that was warrantied under the power train and Scott was fantastic. Very professional and knowledgeable. He was great to work with and will most likely purchase our next Bronco from them. Highly recommend!!! More

Everything went fine. Just long wait but I know that it takes time. Could we get better chairs ? lol Just long wait but I know that it takes time. Could we get better chairs ? lol More

Great service experience took care of the problem quickly have always had a good experience at this dealership have always had a good experience at this dealership More

Always kind and listens to my issue with my truck. Gets it resolve in a speedy manner. Gets it resolve in a speedy manner. More

Everything went really well except my tire sensors were not recalibrated with the tire monitor on my dashboard, and too little air was put in 2 of them. It’s been hard to figure out which ones. One also se not recalibrated with the tire monitor on my dashboard, and too little air was put in 2 of them. It’s been hard to figure out which ones. One also seems to have a slow leak that it didn’t have before last Saturday’s oil change and tire rotation. More

Scott helped me with my 2018 Escape with low mileage Get the service needed. I would recommend Scott to anyone needing service. Get the service needed. I would recommend Scott to anyone needing service. More

Vehicle purchase and first oil change were great! Sales manager and salesman were easy to work with, and the first complimentary oil change was easy to schedule and completed in a timely manner. Sales manager and salesman were easy to work with, and the first complimentary oil change was easy to schedule and completed in a timely manner. More