Shottenkirk Ford Jasper - Service Center

Vernon and Ivan were great to deal with. They went over and beyond to provide me with a vehicle. Great effort to get our business and communication along the way. The transaction was seamles They went over and beyond to provide me with a vehicle. Great effort to get our business and communication along the way. The transaction was seamless. Couldn't ask for more. We will definitely be back for our next vehicle purchase. More

Randy Pigue was very helpful and and knowledgeable about the vehicles on the lot. Very professional the vehicles on the lot. Very professional More

Kara kept us informed during the entire repair process of my vehicle. She explained expenses and called several times keeping us up to date on the progress of the repair. Exceptional service team at Shottenk my vehicle. She explained expenses and called several times keeping us up to date on the progress of the repair. Exceptional service team at Shottenkirk Ford in Jasper. More

+ Friendly and courteous staff + Reasonable wait time + Comfortable waiting area - Technician forgot to reset the oil life monitor after the oil change Comfortable waiting area - Technician forgot to reset the oil life monitor after the oil change More

I already completed a survey for this, but as usual, no response from Shottenkirk or Ford. We dropped off the car, called back three times before getting through to service department, then when our advis response from Shottenkirk or Ford. We dropped off the car, called back three times before getting through to service department, then when our advisor picked up the phone he said, "Yo. Where you at?", expecting my wife to be the caller. Not professional at all. I've never been impressed with customer service at Shottenkirk. I purchased three vehicles there in last eight years and when I bought the most expensive one in 2018 I showed up to get it, was handed the keys, and the salesman pointed and said "it's out there". Following another less than perfect survey, Ford contacted me to say the dealership would contact me. That never happened. I'm retired military. On my last purchase I was told they had already given me a deal and could not honor a military discount, even though it was inferred to me when I started the purchase process. If this dealership wasn't so close to our home, I'd go elsewhere. I go to a terrific Ford dealership when we're in Florida and nothing like thus ever happens. More

I enjoyed working with Taylor. He was efficient and let me know how long my wait would be and the cost. He was efficient and let me know how long my wait would be and the cost. More

The service center has always been top notch. I brought my car in for a damaged tire and an oil change and while doing the inspection, it was found that I had a tire with an air leak. It took a l I brought my car in for a damaged tire and an oil change and while doing the inspection, it was found that I had a tire with an air leak. It took a little while, but they got the problem solved. More

Great service and great communication from Taylor continue to make Shottenkirk Ford my preferred location for service. continue to make Shottenkirk Ford my preferred location for service. More

Jerry was the first person that helped me with my truck when I first bought it a few years back. He has never disappointed me and each time I make an appointment I hope he will be my contact for service/r when I first bought it a few years back. He has never disappointed me and each time I make an appointment I hope he will be my contact for service/repair issues. More

Jerry was such a wonderful and professional service advisor that kept me up to date about my vehicle! Such a great experience! advisor that kept me up to date about my vehicle! Such a great experience! More