Shottenkirk Ford Jasper - Service Center

The customer comes first at this dealer. Consideration of my time and understanding the work to be done is appreciated. Consideration of my time and understanding the work to be done is appreciated. More

Good service took care of my need ease of appointment friendly employees good price answer my questions friendly employees good price answer my questions More

Fast courteous service! ! I was in and out in a flash. Everyone I spoke with were more than willing to make sure I had been helped. ! I was in and out in a flash. Everyone I spoke with were more than willing to make sure I had been helped. More

Very nice place to do business with The information I was given was extremely helpful. Thank you given was extremely helpful. Thank you More

Kara the service advisor was very helpful and very professional. I was well pleased with the service I received on my Ford F-150 and tires for my wifes 2020 Jeep Grand Cherokee. Will return for any se professional. I was well pleased with the service I received on my Ford F-150 and tires for my wifes 2020 Jeep Grand Cherokee. Will return for any service needs in the future. More

Fast, friendly, knowledgeable service. Everything was taken care of without a t hassles or issues. Everything was taken care of without a t hassles or issues. More

Very friendly employees and Kara kelp me informed. Work was performed in a timely manner. Work was performed in a timely manner. More

Scott did a good service he let me know the problems got the parts in and got expedition in to be fixed . Well pleased !! the parts in and got expedition in to be fixed . Well pleased !! More

I honestly wish I had never walked through the door. I don’t think they were honest with me. The purchase is one of my worst mistakes. I don’t think they were honest with me. The purchase is one of my worst mistakes. More

I received a phone call from Jerry, our service advisor, after I submitted my initial feedback on the service. Jerry was very apologetic on behalf of the dealership about our poor service experience. We fee after I submitted my initial feedback on the service. Jerry was very apologetic on behalf of the dealership about our poor service experience. We feel bad about leaving a negative survey, but we were being honest about our experience. Our bill was over $5,800 and I paid over $1,300, while the warranty company paid the majority. Among all the work that was done, I had broken glass that needed to be replaced and I explained to Jerry that USAA would replace the broken window with generic glass at no charge to me under the auto policy. I took the truck to the dealership because I wanted OEM glass, but a generic glass was installed and I was charged $350 plus tax for it. There were other issues such as dirty/greasy interior (paid $29.95 for a car wash and interior cleaning), vehicle pulsating violently when stopping (paid $246.45 for rear brakes), sunroof sticking/not opening (was worked on), etc. I was expecting the dealership to reimburse the charges since I received generic glass instead of OEM glass, but that wasn’t offered as an option. Nice apology and good customer service from the Service Advisor, but poor service from the dealership and poor resolution of my concerns. My advice, check the vehicle as soon as its returned and before paying for the service, if they let you, to make sure you get what you agreed with the service advisor prior to paying for the work. More