Shottenkirk Ford Jasper - Service Center

My service visit was seamless. This Ford branch clearly takes passion in their customer service. Thank you. This Ford branch clearly takes passion in their customer service. Thank you. More

I don’t wanna say anything too negative. But, I don’t like that I made an appointment and my oil change and tire rotation still took three hours. Maybe that’s normal, but that is how long I But, I don’t like that I made an appointment and my oil change and tire rotation still took three hours. Maybe that’s normal, but that is how long I would expect without an appointment. More

Wonderful and professional service. My vehicle was ready when expected. The service advisor was helpful when asked about my upcoming 30k miles service. My vehicle was ready when expected. The service advisor was helpful when asked about my upcoming 30k miles service. More

Nice and friendly service people. Vehicle was complete when promised, they even checked on everything else, because they knew we were leaving on vacation and made sure the vehicle wa Vehicle was complete when promised, they even checked on everything else, because they knew we were leaving on vacation and made sure the vehicle was in good condition for the trip. More

Scheduled for Ford recall on police explorer. I went over what the recall was about and how the rear end needed to be dropped. It was a min 8 hr service according to ford bulletin. T I went over what the recall was about and how the rear end needed to be dropped. It was a min 8 hr service according to ford bulletin. They had the car for 8 hrs and tried to perform the civilian explorer recall. It seems to me to be clearly incompetent to try that. The bulletin says the civil procedure doesn’t work on the police model. The car has decals, light bar and other things a competent person would know is a police car. This was clearly unacceptable performance from a large ford dealership. After I had to call to check on the status, I was told it would be read at 5pm and recall was completed. I received a call from the manager 15 min later telling me the recall was not done and what they attempted to do. He blame Taylor with this mistake and Taylor was off. I don’t think it’s Taylor’s fault as the mechanic should have know what procedure to perform. Needless to say this has lost the follow up vehicle which would have been taken to this dealership. Very dissatisfied customer More

Expensive visit but treated well while there. Came in for a new remote key faub and walked out 3.5 hours later after paying $600! Came in for a new remote key faub and walked out 3.5 hours later after paying $600! More

Scott & Shottenkirk Ford are the BEST and I TRUST them completely. I recommend them to everyone that needs Ford service or purchase completely. I recommend them to everyone that needs Ford service or purchase More

Always up front, reliable, honest dependable service. Taylor and Jerry are wonderful to work with. My 2012 Edge is in great hands! Taylor and Jerry are wonderful to work with. My 2012 Edge is in great hands! More

Kara was great she walked me through the whole process with a very professional attitude and the dealership was very clean and laid out very nice with a very professional attitude and the dealership was very clean and laid out very nice More

Jerry Adams and the entire dealership service team fail to disappoint when it comes to auto and truck repairs on our older vehicles. I have been in and out of a lot of dealerships around the country in my to disappoint when it comes to auto and truck repairs on our older vehicles. I have been in and out of a lot of dealerships around the country in my career at Ford Motor Co in Michigan. Frankly, I was stunned to find a high quality dealer like this off the usual city-beaten path. Vehicle repair these days is complex and expensive. I have come to appreciate Jerry and the service team because they are honest and do great work. Thanks! More