Shottenkirk Ford Jasper - Service Center

I never received a call regarding the completion of the service visit. I waited 5-6 hours before reaching out to know if my oil/filter change was completed. I texted the service agent but never received a service visit. I waited 5-6 hours before reaching out to know if my oil/filter change was completed. I texted the service agent but never received a response. Some communication regarding the status of our vehicle would have been helpful. More

1)Did a good job of determining issues to repair truck. 2)Ordered parts and completed repair on a timely basis 3) Honored discount coupon sent by dealership 2)Ordered parts and completed repair on a timely basis 3) Honored discount coupon sent by dealership More

My service visit was seamless. This Ford branch clearly takes passion in their customer service. Thank you. This Ford branch clearly takes passion in their customer service. Thank you. More

Wonderful and professional service. My vehicle was ready when expected. The service advisor was helpful when asked about my upcoming 30k miles service. My vehicle was ready when expected. The service advisor was helpful when asked about my upcoming 30k miles service. More

Nice and friendly service people. Vehicle was complete when promised, they even checked on everything else, because they knew we were leaving on vacation and made sure the vehicle wa Vehicle was complete when promised, they even checked on everything else, because they knew we were leaving on vacation and made sure the vehicle was in good condition for the trip. More

I don’t wanna say anything too negative. But, I don’t like that I made an appointment and my oil change and tire rotation still took three hours. Maybe that’s normal, but that is how long I But, I don’t like that I made an appointment and my oil change and tire rotation still took three hours. Maybe that’s normal, but that is how long I would expect without an appointment. More

Scheduled for Ford recall on police explorer. I went over what the recall was about and how the rear end needed to be dropped. It was a min 8 hr service according to ford bulletin. T I went over what the recall was about and how the rear end needed to be dropped. It was a min 8 hr service according to ford bulletin. They had the car for 8 hrs and tried to perform the civilian explorer recall. It seems to me to be clearly incompetent to try that. The bulletin says the civil procedure doesn’t work on the police model. The car has decals, light bar and other things a competent person would know is a police car. This was clearly unacceptable performance from a large ford dealership. After I had to call to check on the status, I was told it would be read at 5pm and recall was completed. I received a call from the manager 15 min later telling me the recall was not done and what they attempted to do. He blame Taylor with this mistake and Taylor was off. I don’t think it’s Taylor’s fault as the mechanic should have know what procedure to perform. Needless to say this has lost the follow up vehicle which would have been taken to this dealership. Very dissatisfied customer More

Expensive visit but treated well while there. Came in for a new remote key faub and walked out 3.5 hours later after paying $600! Came in for a new remote key faub and walked out 3.5 hours later after paying $600! More

Scott & Shottenkirk Ford are the BEST and I TRUST them completely. I recommend them to everyone that needs Ford service or purchase completely. I recommend them to everyone that needs Ford service or purchase More

Always up front, reliable, honest dependable service. Taylor and Jerry are wonderful to work with. My 2012 Edge is in great hands! Taylor and Jerry are wonderful to work with. My 2012 Edge is in great hands! More