Shottenkirk Ford Jasper - Service Center

Very disappointed and will drive to Atlanta before using this dealership again. I made an appointment for service on my truck, only for it to sit there for 3 days without being looked at. Dropped it off o this dealership again. I made an appointment for service on my truck, only for it to sit there for 3 days without being looked at. Dropped it off on a Monday morning for my scheduled appointment to not hear anything back until Wednesday. I was told it would be diagnosed twice for it to only sit there and not be diagnosed. I understand that things happen but to have an appointment and have my truck sit for 3 days is unacceptable. I did not leave my truck as a drop off to be looked at when they had a chance. I left it for a scheduled visit. I was told twice that the truck would be diagnosed the following day, after having to continuously contact the service department for updates I decided to pick my truck to take to another dealership after I was told on the third day that " we'll get it in tomorrow" and diagnose it. Would definitely not recommend this service department for anything. If you have to schedule an appointment then you should have the courtesy of standing by that commitment. More

Great service! ! Couldn’t have had a smoother process while getting my dream car!! Thank you! ! Couldn’t have had a smoother process while getting my dream car!! Thank you! More

Each and every time the customer service/service is always remarkable! Kara has always been a pleasure to work with! always remarkable! Kara has always been a pleasure to work with! More

Taylor was great! Loved working with him, he made sure I was very well taken care of. Loved working with him, he made sure I was very well taken care of. More

Repair was done faster and cheaper than I thought and the shuttle service really helped. shuttle service really helped. More

He took care of the oil change. However I asked him to check the front head light because Shottenkirk replaced it 2-3 months ago and now its out again. I forgot to check it before However I asked him to check the front head light because Shottenkirk replaced it 2-3 months ago and now its out again. I forgot to check it before I left so I called back and left a message with the receptionist for taylor to call me back and he didnt so I left another mess the next day and did not get return call. More

Kara got my recall done quickly and checked over my Bronco. Quick efficient service! Way to go Shottenkirk Ford! Bronco. Quick efficient service! Way to go Shottenkirk Ford! More

Rocky was fine and communicated well. However, after spending over $800, I still have the problem. Now I have tried to contact the service department and no one has returned my call. However, after spending over $800, I still have the problem. Now I have tried to contact the service department and no one has returned my call. More

Very good service experience. Wait time was as expected. Cost was as expected. Easy to schedule. Wait time was as expected. Cost was as expected. Easy to schedule. More

We bought out car at Shattenkirk and have been loyal customers ever since. Great service. Very thorough. Great representation of a great brand. customers ever since. Great service. Very thorough. Great representation of a great brand. More