Shottenkirk Ford Jasper - Service Center

I can’t praise these people enough, Jerry, Taylor, Nicki, Tabatha, Short Pants. All went above and beyond to make this maintenance visit a pleasurable experience. Management has done a marvelous job hiring k Tabatha, Short Pants. All went above and beyond to make this maintenance visit a pleasurable experience. Management has done a marvelous job hiring kind, sincere staff.across the board, service, sales, reception. I drive 31 miles one way to have this team care for my vehicle. Treated like a client versus a customer… Unfortunately my visits are only twice a year More

My visit involved two issues. The first was a damaged right turn signal in the pass side mirror. The mirror works fine but I discovered later that the vent and temp sensor on th The first was a damaged right turn signal in the pass side mirror. The mirror works fine but I discovered later that the vent and temp sensor on the bottom of the mirror were not in place after the signal repair. The second involved a recall and problems with the nav/touch screen locking up. When I was told my vehicle was ready, I drove to the dealership. I waited an hour because my truck was still being serviced. Was it ready or not? Upon leaving the dealership I discovered the nav system was still acting up. A day later I sent the service writer a text about the issues. Over two weeks passed before I heard anything back and his reply was somewhat sarcastic. I won't let your dealership work on my truck again. More

Thanks to Scott I was able to pick up my car after work. He stayed late and picked me up to help me out! He stayed late and picked me up to help me out! More

Friendly and helpful, Jerry took time to go over and answer several questions that were concerns for me. Got a lot of useful information. answer several questions that were concerns for me. Got a lot of useful information. More

I made the mistake of buying from another Ford dealer. I won’t do that again. Their service has been awesome each time I’ve been there. Scheduling. Communication. All of it. I won’t do that again. Their service has been awesome each time I’ve been there. Scheduling. Communication. All of it. More

Great service fast and efficient. Everyone was helpful and friendly. Was easy to make an appointment and the service was great Everyone was helpful and friendly. Was easy to make an appointment and the service was great More

Very negotiable. They strive to get your business! The only thing I did not like, was pushing a warranty on a used vehicle. All dealers do it though. I know it is They strive to get your business! The only thing I did not like, was pushing a warranty on a used vehicle. All dealers do it though. I know it is a risk, but I had rather not be bothered with it! More

Jerry was very thorough and explained everything to me so that I can understand what I need to do to keep my Explorer up to date on its maintenance services. that I can understand what I need to do to keep my Explorer up to date on its maintenance services. More

Service has always been good The people I’ve dealt with have always been professional. This has been the only place my vehicle has been for service. have always been professional. This has been the only place my vehicle has been for service. More