Shottenkirk Ford Jasper - Service Center

I trust Shottenkirk - Kara and Brian. In short, this is why I come here. They always take care of my truck like I do, and that is appreciated. It is always an excellent service experience In short, this is why I come here. They always take care of my truck like I do, and that is appreciated. It is always an excellent service experience, Kara always keeps communication open and never have I had an issue here! More

My husband and I are new to this area, so this was our first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their custom first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their customers. It was my absolute pleasure speaking with Jerry Adam's. He was so welcoming, kind, and exudes the true meaning of exceptional customer service, he is one of several reasons of why we will return. More

Excellent service as usual from Jerry. Always explains service issues & provides a solution for correction of the problem. Jerry keeps you updated by phone if you have to leave your vehicl Always explains service issues & provides a solution for correction of the problem. Jerry keeps you updated by phone if you have to leave your vehicle for service & provides you with an estimate of the cost. I have never had a negative experience at this dealership with service or any other issue. More

So helpful to my service needs and explained any issues I would need . He is also so caring and let me no what I need to do next . would need . He is also so caring and let me no what I need to do next . More

I prefer to use a certified Ford Lincoln Dealership for service. However, I get more personalized service from a general automotive dealership. On two occasions for a simple scheduled maintenance appoint service. However, I get more personalized service from a general automotive dealership. On two occasions for a simple scheduled maintenance appointment, I have noticed the staff more friendly with one another than they are with the customers. I was no time for my 7:30 a.m. appointment and had to wait behind locked doors for 10 minutes while employees entered a side entry and no one spoke to me even with a Good Morning. I was personally friendlier to them than they were to me. I had to go to the desk to check on status of my vehicle after almost an hour and a half instead of anyone coming to give me an update. There were others in the waiting area and no employee ever came by to simply provide any updates. Average customer service which is disappointing. More

Brian Hughes the service manager runs A great service department, they make sure the job gets done, right! department, they make sure the job gets done, right! More

My last 2 services they left the same air line disconnected on my truck. This time I noticed it before I left. Before I found it as I was changing sensors to fix idle problems. disconnected on my truck. This time I noticed it before I left. Before I found it as I was changing sensors to fix idle problems. More

I have always had excellent service by everyone @ this dealership. They give you a thorough explanation of what service your vehicle requires. I have never had to return to the dealership for any issues t dealership. They give you a thorough explanation of what service your vehicle requires. I have never had to return to the dealership for any issues that had to be resolved after the work was completed. More

So quick to fix our truck! This dealership is always Spot on with everything! Love them This dealership is always Spot on with everything! Love them More

Very prompt service. Jerry is GREAT!! The dealership is 30 miles north of me but it’s worth the trip. Jerry is GREAT!! The dealership is 30 miles north of me but it’s worth the trip. More