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Shottenkirk Ford Jasper - Service Center
Jasper, GA
658 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
658 Reviews of Shottenkirk Ford Jasper - Service Center
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November 17, 2023
Service was Much better than prior visits - better communication and turn around time was very reasonable communication and turn around time was very reasonable More
by JOHNRDELK
Verified CustomerEmployees Worked With
November 16, 2023
Overall the repair process was pretty good. Scott was very responsive when I was able to talk to him directly. It was unfortunate that replacing a starter to 10 days ti complete the warranty re Scott was very responsive when I was able to talk to him directly. It was unfortunate that replacing a starter to 10 days ti complete the warranty repair. That is far too long ti be without a vehicle More
by BRGALWAY
Employees Worked With
November 15, 2023
Kara is really good at her job! Kind and cares about her costumers! Give that girl a raise! Kind and cares about her costumers! Give that girl a raise! More
by BRIAN@RESTOREPLACE.ORG
Employees Worked With
November 14, 2023
I had an appointment with someone that didn’t work there anymore and they stepped in and took good care of me anymore and they stepped in and took good care of me More
by KWADE98
November 12, 2023
They are very helpful and friendly. I would recommend them to my family and friends I would recommend them to my family and friends More
by SHOPELINDA94
November 12, 2023
Excellent service, and friendly people! I am definitely going to keep coming back to Shottenkirk Ford in Jasper. I am definitely going to keep coming back to Shottenkirk Ford in Jasper. More
by todd.swanger
Employees Worked With
November 11, 2023
You are short on staff and another was quitting. Also, service management seems to be in disarray. Another customer's keys were lost for (30+) minutes. Also, service management seems to be in disarray. Another customer's keys were lost for (30+) minutes. More
by EDWARDPALMER1
Employees Worked With
November 10, 2023
Extremely pleased with Schottenkirk Ford for how we were treated and service performed on our truck. The courtesy rides and delivery of truck when finished. treated and service performed on our truck. The courtesy rides and delivery of truck when finished. More
by MDFOX4132
November 07, 2023
Great service -rep professional, courteous, knowledgeable friendly, and took total care of my service needs!!! friendly, and took total care of my service needs!!! More
by SADLER2
November 06, 2023
In all honesty, this was the first time we have ever had a less than 5 star experience with Shottenkirk Ford Jasper. Dropped our vehicle off last Saturday morning before 9:00am for a 9:30am appointment. As a less than 5 star experience with Shottenkirk Ford Jasper. Dropped our vehicle off last Saturday morning before 9:00am for a 9:30am appointment. As of 3:20pm, had not heard from anyone regarding our vehicle. Called and was told they were just finishing up and by the time we got there they would have the paperwork and it would be ready. I explained we live an hour away, and would like to arrange to pay for it over the phone and pick it up in their "after hours" lot on Sunday. Was told that should be fine and they would call to get that taken care of as soon as they received the paperwork. 4:30pm rolls around and still no call. I call and am informed service closed at 4:00. The young lady who answered my call was very pleasant and helpful. She said she would see if the service manager was still in and would have him call me. He did call me back, and we arranged pick up for Sunday. Long story short, just don't understand why a 9:30am appointment time meant my vehicle wasn't done until after 3:00pm and the communication wasn't better. Again, first time ever being disappointed Shottenkirk. More
by TREDEAUK
