Shottenkirk Ford Jasper - Service Center

Dana Millard was so helpful and very thorough about making sure we got a safe and efficient car that met our needs. In a normally stressful process, he gave us such peace and made the process seamless. making sure we got a safe and efficient car that met our needs. In a normally stressful process, he gave us such peace and made the process seamless. We love our new car and are very thankful! More

I do not know a Brian Syme so I cannot rate him. The dealership is friendly and clean. The technician was awesome as well. The dealership is friendly and clean. The technician was awesome as well. More

Everything was handled with professional staff. I waited on service and it was done in a timely manor. I waited on service and it was done in a timely manor. More

I can’t praise these people enough, Jerry, Taylor, Nicki, Tabatha, Short Pants. All went above and beyond to make this maintenance visit a pleasurable experience. Management has done a marvelous job hiring k Tabatha, Short Pants. All went above and beyond to make this maintenance visit a pleasurable experience. Management has done a marvelous job hiring kind, sincere staff.across the board, service, sales, reception. I drive 31 miles one way to have this team care for my vehicle. Treated like a client versus a customer… Unfortunately my visits are only twice a year More

My visit involved two issues. The first was a damaged right turn signal in the pass side mirror. The mirror works fine but I discovered later that the vent and temp sensor on th The first was a damaged right turn signal in the pass side mirror. The mirror works fine but I discovered later that the vent and temp sensor on the bottom of the mirror were not in place after the signal repair. The second involved a recall and problems with the nav/touch screen locking up. When I was told my vehicle was ready, I drove to the dealership. I waited an hour because my truck was still being serviced. Was it ready or not? Upon leaving the dealership I discovered the nav system was still acting up. A day later I sent the service writer a text about the issues. Over two weeks passed before I heard anything back and his reply was somewhat sarcastic. I won't let your dealership work on my truck again. More

Thanks to Scott I was able to pick up my car after work. He stayed late and picked me up to help me out! He stayed late and picked me up to help me out! More

Friendly and helpful, Jerry took time to go over and answer several questions that were concerns for me. Got a lot of useful information. answer several questions that were concerns for me. Got a lot of useful information. More

I made the mistake of buying from another Ford dealer. I won’t do that again. Their service has been awesome each time I’ve been there. Scheduling. Communication. All of it. I won’t do that again. Their service has been awesome each time I’ve been there. Scheduling. Communication. All of it. More

Great service fast and efficient. Everyone was helpful and friendly. Was easy to make an appointment and the service was great Everyone was helpful and friendly. Was easy to make an appointment and the service was great More

Very negotiable. They strive to get your business! The only thing I did not like, was pushing a warranty on a used vehicle. All dealers do it though. I know it is They strive to get your business! The only thing I did not like, was pushing a warranty on a used vehicle. All dealers do it though. I know it is a risk, but I had rather not be bothered with it! More