Shottenkirk Ford Jasper - Service Center

Jerry was great and very helpful! He kept me informed about my car while it was getting serviced. He kept me informed about my car while it was getting serviced. More

Always a good experience. Worked through a problem with service parts. All is well. Will return. Worked through a problem with service parts. All is well. Will return. More

I was pleased with the services provided by Shottenkirk Ford, The service advisor was very helpful. Ford, The service advisor was very helpful. More

I drove all the way from Cumming to Jasper for the 30k mile service. Laura at the Service Department was friendly and very efficient. She verified all my details (my first time for service at this dealers mile service. Laura at the Service Department was friendly and very efficient. She verified all my details (my first time for service at this dealership) and happily sorted out the online appointment that somehow had all boxes checked. More

They are timely, efficient and I would not take my truck anyplace else. I purchase my truck there and anyplace else. I purchase my truck there and More

I drive all the way from Canton to go to the dealership in Jasper. They’ve always done me a good job on time. Kara is awesome. As long as everything stays the same, I have no reason to go anywhere else. in Jasper. They’ve always done me a good job on time. Kara is awesome. As long as everything stays the same, I have no reason to go anywhere else. More

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Kara, is professional and helpful with customer satisfaction in mind.. thankful to have found her and her quality of service writing.. satisfaction in mind.. thankful to have found her and her quality of service writing.. More

I love picking up and returning my truck after service. Awesome Great way to save time and frustration Awesome Great way to save time and frustration More

The only reason i brought the car in was for a recall that we called about and the lady said yes there was a recall. I had already stopped using the dealership for service due to issues and price before. that we called about and the lady said yes there was a recall. I had already stopped using the dealership for service due to issues and price before. But I thought I would give you a second chance. Now I will not use this dealership for service any more. They did not call this time and get approval for the replacement of a filter. The service department was asked to check it and they didn't call for approval they just replaced it. I spoke with the service manager who said since we were not asked he would credit it and then changed his mind. I told Brian I would pay whatever bill was in front of me when I got there but if the cabin air filter was on the bill I would not use this dealership any more. When i came to pay the filter was still on the bill and I am a man of my word so because of approx $70.00 your dealership lost my business. We have bought 7 cars from this dealership over the years and done countless service. Pretty sad that you would loose a customer over the mistakes of two service advisors. You have my number and my email I’ll be glad to speak to anyone in management at the dealership. If you are concerned as you say you are about your reputation, Ill hear from someone there if not it will just prove my decision to leave was the right one. More