Shottenkirk Ford Jasper - Service Center

I had a pretty frustrating experience with communication during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correc during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correct the issue I couldn’t speak with anyone. The receptionist would transfer me a I would get a voicemail. I had to constantly reach out for updates, and getting in contact or having calls returned was a real challenge. When I finally did, the invoicing was wrong – it started at $9,200 but got corrected to $6,700 after I asked for a review nor did I get a corrected number until after the work had been completed bb When I expressed my frustrations, the response was pretty dismissive – more of a “we’re short-staffed, this is the best we can do, deal with it” attitude. I get that staffing issues happen, but a bit of empathy would’ve made a big difference. In the end, the work seems to have been done properly, but the overall customer service experience was seriously lacking. I wasn’t in a hurry, didn’t haggle, and spent quite a bit. A little care and attention would have gone a long way in making the experience better. A service department should also provide customer service. More

from start to finish this was a pleasant experience- oil change, tire rotation and balance change, tire rotation and balance More

I was so excited to get to meet staff in service ,with in 2weeks of getting my car . 2weeks of getting my car . More

Always great service from scheduling to getting the vehicle serviced. I wouldn’t go anywhere else. vehicle serviced. I wouldn’t go anywhere else. More

Kara Jordan is amazing! She deserves a raise. She is the best worker you have. She deserves a raise. She is the best worker you have. More

My loyalty to servicing my Ford at the dealership stems from these attributes: timeliness, integrity, friendly staff, accurate estimates, and thorough inspections before any services are performed. from these attributes: timeliness, integrity, friendly staff, accurate estimates, and thorough inspections before any services are performed. More

Excellent service, good recommendations for optional items, clear explanations of what was done, and god guidance on upcoming service needs to plan for. items, clear explanations of what was done, and god guidance on upcoming service needs to plan for. More

Jerry and the service team in Jasper have been consistently excellent through the years. Highly recommend. consistently excellent through the years. Highly recommend. More

Service department was very good at checking on me to see if I needed anything. Completed service in a timely manner. Everyone was friendly and helpful,especially Brian. Wish they were a little closer. if I needed anything. Completed service in a timely manner. Everyone was friendly and helpful,especially Brian. Wish they were a little closer. More

I have taken two new Fords for every service since day one and have always had dependable, honest, and fast service. Scott is the MAN! one and have always had dependable, honest, and fast service. Scott is the MAN! More