Shottenkirk Ford Jasper - Service Center

I was sold a car that was supposed to have all wheel drive then found out it didn't have only after id bought it drive then found out it didn't have only after id bought it More

I'm not sure who Fred Rogers is. My sales guy, Austin Weeks, needs to work on customer service skills. He called to tell me my vehicle was ready the evening before and he was too b My sales guy, Austin Weeks, needs to work on customer service skills. He called to tell me my vehicle was ready the evening before and he was too busy to call to let me know. He did not answer me when I asked 3 plus times "what is the recall on my vehicle". He kept guessing what the recall could be, instead of just asking someone. When I came to pick up my vehicle I was sent to the service desk and no one would help me. The ladies were too busy chatting. The sales manager called Austin and it took a while for him to come out from the back. When he finally did, he got my keys and then he told me he couldn't find the crack in my windshield. I pointed it out to him and he said he would have the windshield guy come to my house to fix my windshield. Let's see if this happens. I'm not happy with the customer service at this company. They lost some additional items that was on my keychain. They lost an additional key, bodyplex card, library card and ingles card. More

Great service…. .love it!!!!!!!!!! Don’t make me write a bunch…I hate this requirement .love it!!!!!!!!!! Don’t make me write a bunch…I hate this requirement More

I was helped with in 5 minutes and the customer service was top notch. The only thing they could work on is getting more service mechanics for oil changes because it took 2 hours with an appointment. I lik was top notch. The only thing they could work on is getting more service mechanics for oil changes because it took 2 hours with an appointment. I like the people that work there and will use this dealership again. More

Service went smoothly but I discovered my vehicle was finished by looking outside and seeing it was waiting for me. I had not been notified by the service advisor. finished by looking outside and seeing it was waiting for me. I had not been notified by the service advisor. More

Kara was great. Quickly scheduled my appointment and confirmed pricing. Work only took an hour. Thank you! Quickly scheduled my appointment and confirmed pricing. Work only took an hour. Thank you! More

Great dealership! I service my company car there and will buying my new personal vehicle there very soon. 10 out of 10 I service my company car there and will buying my new personal vehicle there very soon. 10 out of 10 More

Always friendly and helpful. Vehicle service was completed in a timely manner with no issues. Vehicle service was completed in a timely manner with no issues. More

Shottenkirk and Kara have always been exceptionally professional in all areas- sales / service / parts. Kara has been my service advisor since day one, and I hope to continue having her be my advisor professional in all areas- sales / service / parts. Kara has been my service advisor since day one, and I hope to continue having her be my advisor for this vehicle and any future vehicles. More

It took 3 weeks to get my car back which was hard, but the work seemed to be done correctly. I have not had anymore problems. the work seemed to be done correctly. I have not had anymore problems. More