Shottenkirk Ford Jasper - Service Center

Gave them paper work of having a ford warranty and a entegrity insurance policy and was told that I did not entegrity insurance policy and was told that I did not More

Had nothing to do with Jerry Adams, but we brought our Lexus in and Tammy kept telling us that it was coming out when it wasn’t. She just said that to give us an answer and we left the vehicle the night b Lexus in and Tammy kept telling us that it was coming out when it wasn’t. She just said that to give us an answer and we left the vehicle the night before to give y’all plenty of time to fix it, and we had to wait. An hour and a half when it was supposed to be finished by the time we got there. There was no extra work needed to be done. I guess they just got backed up but that is why we left it the night before. We went out of our way to have the vehicle there to give you plenty of time to do it And it seems that you didn’t even start doing it until after we got there. then we were told over and over oh, get a cup of coffee. It’ll just be five minutes. i’ve been in business for well over 40 years and I was always truthful with my customers. If I made a mistake, I took the blame and made it right. She did apologize when all was said and done but we could’ve made much better use of our time. More

Waited 7+ hours on an alignment on a brand new truck, and then was charged $200 🙄 then was charged $200 🙄 More

Friendly, clean and very pleasant dealership and service dept! Worth the drive to this location dept! Worth the drive to this location More

They are committed to finding the problem and helping make it easy in fact they drove over 30 mins to meet me to make the trip easier on me make it easy in fact they drove over 30 mins to meet me to make the trip easier on me More

Laura was friendly and pleasant to work with. thank you for the follow up calls. thank you for the follow up calls. More

Jerry was super helpful and kept me updated throughout the entire process and was professional and friendly. the entire process and was professional and friendly. More

This covers my service visits on both January 19 and January 27, 2024. My service advisor, Tammy Ross, was very nice, helpful, and professional to explain the service I needed. She also gave me several January 27, 2024. My service advisor, Tammy Ross, was very nice, helpful, and professional to explain the service I needed. She also gave me several printouts for tire options that were quite reasonably priced vs. competitors. The technician on my first visit found am issue with my alignment and Tammy showed me the wear on the tires that justified the alignment service. The lady who brought my car to me on my second visit for the tires (sorry, didn’t get her name) was also very nice & considerate on a rainy day. The friendly & knowledgeable staff makes the overall experience better! More

Excellent service and communication. Resolved an issue that was unable to be resolved by another Ford dealership. Resolved an issue that was unable to be resolved by another Ford dealership. More

Great customer service and fast. They used my Ford points and dealer coupon which made for a good discount. They used my Ford points and dealer coupon which made for a good discount. More