Shottenkirk Ford Jasper - Service Center

Great customer service and very helpful staff, especially Laura Collins at the Service Desk! Very hospitable waiting area as well. Laura Collins at the Service Desk! Very hospitable waiting area as well. More

Sales person failed to go thru all the options of the vehicle and the truck wes delivered without the cargo tiedowns. vehicle and the truck wes delivered without the cargo tiedowns. More

Kara was great to work with. Service was finished in the time she mentioned. Thanks Kara! Service was finished in the time she mentioned. Thanks Kara! More

Courteous, prompt and efficient service experience. Very happy with my cars performance and the service I receive at Shottenkirk. Very happy with my cars performance and the service I receive at Shottenkirk. More

I can always depend on getting the service and maintenance I need on my vehicles done professionally and in a reasonable amount of time, and the employees are always friendly and helpful maintenance I need on my vehicles done professionally and in a reasonable amount of time, and the employees are always friendly and helpful More

Scott have been patience and work with me lately cuz he knows i have been driving alot of trips back and forth lately.. told him I feel like my F150 is Lemon.. sigh.. he try his best to work with me to fix knows i have been driving alot of trips back and forth lately.. told him I feel like my F150 is Lemon.. sigh.. he try his best to work with me to fix the problems on my truck.. More

I used my debit card and it was showing a Service Charge of $32.80 on the invoice. I thought a debit was the same as cash. The service person ran my card back through for a refund and then I wrote a check of $32.80 on the invoice. I thought a debit was the same as cash. The service person ran my card back through for a refund and then I wrote a check to pay for the service. The cost of the service was refunded but not the service charge. I was told that Shottenkirk would refund the Service Charge by check, but as of this date, I have not received it. We have always had good service at the Jasper location and look forward to continued good service. More

Service was good, as usual…. but please turn down the music playing so very loud with a tv playing full blast in the waiting area. Makes waiting seem like a long time. This is but please turn down the music playing so very loud with a tv playing full blast in the waiting area. Makes waiting seem like a long time. This is not the first time for this annoyance. Was too cold to wait outside. Told the advisor when I checked out. That might be a reason to switch. More

Jerry made my visit a pleasant experience. His customer service was exceptional! Very kind man! Professional, approachable, respectful! Attentive to my concerns & questions. He is “a keeper” f His customer service was exceptional! Very kind man! Professional, approachable, respectful! Attentive to my concerns & questions. He is “a keeper” for any company who puts Customer Service Care as a priority. I sincerely hope Shottenkirk acknowledges his diligence & hard work, which in turn, builds up Shottenkirk Ford’s success & return customers! As for star rate 1-5, Jerry’s work ethic definitely receives a 5+ More

They have done a good job in service during my 7 yrs of ownership. As with most places nowadays prices are on the high side. ownership. As with most places nowadays prices are on the high side. More