Shottenkirk Ford Jasper - Service Center

Scott have been patience and work with me lately cuz he knows i have been driving alot of trips back and forth lately.. told him I feel like my F150 is Lemon.. sigh.. he try his best to work with me to fix knows i have been driving alot of trips back and forth lately.. told him I feel like my F150 is Lemon.. sigh.. he try his best to work with me to fix the problems on my truck.. More

I used my debit card and it was showing a Service Charge of $32.80 on the invoice. I thought a debit was the same as cash. The service person ran my card back through for a refund and then I wrote a check of $32.80 on the invoice. I thought a debit was the same as cash. The service person ran my card back through for a refund and then I wrote a check to pay for the service. The cost of the service was refunded but not the service charge. I was told that Shottenkirk would refund the Service Charge by check, but as of this date, I have not received it. We have always had good service at the Jasper location and look forward to continued good service. More

Service was good, as usual…. but please turn down the music playing so very loud with a tv playing full blast in the waiting area. Makes waiting seem like a long time. This is but please turn down the music playing so very loud with a tv playing full blast in the waiting area. Makes waiting seem like a long time. This is not the first time for this annoyance. Was too cold to wait outside. Told the advisor when I checked out. That might be a reason to switch. More

Jerry made my visit a pleasant experience. His customer service was exceptional! Very kind man! Professional, approachable, respectful! Attentive to my concerns & questions. He is “a keeper” f His customer service was exceptional! Very kind man! Professional, approachable, respectful! Attentive to my concerns & questions. He is “a keeper” for any company who puts Customer Service Care as a priority. I sincerely hope Shottenkirk acknowledges his diligence & hard work, which in turn, builds up Shottenkirk Ford’s success & return customers! As for star rate 1-5, Jerry’s work ethic definitely receives a 5+ More

They have done a good job in service during my 7 yrs of ownership. As with most places nowadays prices are on the high side. ownership. As with most places nowadays prices are on the high side. More

Gave them paper work of having a ford warranty and a entegrity insurance policy and was told that I did not entegrity insurance policy and was told that I did not More

Had nothing to do with Jerry Adams, but we brought our Lexus in and Tammy kept telling us that it was coming out when it wasn’t. She just said that to give us an answer and we left the vehicle the night b Lexus in and Tammy kept telling us that it was coming out when it wasn’t. She just said that to give us an answer and we left the vehicle the night before to give y’all plenty of time to fix it, and we had to wait. An hour and a half when it was supposed to be finished by the time we got there. There was no extra work needed to be done. I guess they just got backed up but that is why we left it the night before. We went out of our way to have the vehicle there to give you plenty of time to do it And it seems that you didn’t even start doing it until after we got there. then we were told over and over oh, get a cup of coffee. It’ll just be five minutes. i’ve been in business for well over 40 years and I was always truthful with my customers. If I made a mistake, I took the blame and made it right. She did apologize when all was said and done but we could’ve made much better use of our time. More

Waited 7+ hours on an alignment on a brand new truck, and then was charged $200 🙄 then was charged $200 🙄 More

Friendly, clean and very pleasant dealership and service dept! Worth the drive to this location dept! Worth the drive to this location More

They are committed to finding the problem and helping make it easy in fact they drove over 30 mins to meet me to make the trip easier on me make it easy in fact they drove over 30 mins to meet me to make the trip easier on me More