Shottenkirk Ford Jasper - Service Center

Had a basic oil change and tire rotation and asked to include the spare. They told my husband they couldn’t add the spare into the rotation because the dealership didn’t put a sensor in the tire. Proble include the spare. They told my husband they couldn’t add the spare into the rotation because the dealership didn’t put a sensor in the tire. Problem is I have had the spare included multiple times in the rotation. Then my husband gets home with the bronco and the entire back spare wheel is about to fall off, they did include the spare in the rotation and hand threaded the screw tops on- the spare tire was driven 40 minutes down a freeway not secured. It took me 3 tools to get the nuts tight enough. Not sure what would have happened if the spare fell off on the freeway due to the dealerships major error. This was the second time we used this dealership because we bought it there but will be going back to a different dealership hoping no issues arise like this again. More

Great service! Every time I go I receive a very professional treatment. I recommend this place. Every time I go I receive a very professional treatment. I recommend this place. More

Scott was amazing! He kept me informed as I waited during my service engagement. He suggested future service I should investigate. Glad he is my service advisor. He kept me informed as I waited during my service engagement. He suggested future service I should investigate. Glad he is my service advisor. More

There were several customers and it took a little bit longer than usual but other than that it was good longer than usual but other than that it was good More

Quick efficient service this time and a good deal on tire rotation. Thank you Scott! rotation. Thank you Scott! More

Scott was unavailable at check in and did not return my calls. The computer generated messages were too vague to understand exactly what was proposed. I needed live conversation to discuss the inspection r calls. The computer generated messages were too vague to understand exactly what was proposed. I needed live conversation to discuss the inspection results. There was an error in the tune up estimate as well. More

Brian always goes above & beyond expectations. He is very polite and does his best to explain things clearly He is very polite and does his best to explain things clearly More

Jerry is by far one of the best service advisors I've ever worked with. Very informative and timely, no pressure for me to get extra work done. Definitely will be returning for future work. ever worked with. Very informative and timely, no pressure for me to get extra work done. Definitely will be returning for future work. More

Kind, courteous service advisor who always answers whatever questions I have and ensures my Fusion is ready for the road. whatever questions I have and ensures my Fusion is ready for the road. More

Mr Adam’s is very professional and took care of my vehicle in a timely manor. His customer service is great vehicle in a timely manor. His customer service is great More