Shottenkirk Ford Jasper

Service was completed as scheduled and the staff was excellent ! It was my first visit to this service department and I will certainly return? excellent ! It was my first visit to this service department and I will certainly return? More

I was told my finance rate would be 4. 7%, the actual rate ended up being 8.9%. dI would not recommend this dealership. 7%, the actual rate ended up being 8.9%. dI would not recommend this dealership. More

I recently took my F150 in for service due to a software update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo. Both of these guys are top-notch professionals! I would always get an immediate call-back from Brian when I requested an update. I really appreciated Brian's responsiveness! Thank you to Brian and Scott for a job well done!! More

Randy will really work hard to put you in the vehicle you want without being pushy. want without being pushy. More

I had a pretty frustrating experience with communication during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correc during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correct the issue I couldn’t speak with anyone. The receptionist would transfer me a I would get a voicemail. I had to constantly reach out for updates, and getting in contact or having calls returned was a real challenge. When I finally did, the invoicing was wrong – it started at $9,200 but got corrected to $6,700 after I asked for a review nor did I get a corrected number until after the work had been completed bb When I expressed my frustrations, the response was pretty dismissive – more of a “we’re short-staffed, this is the best we can do, deal with it” attitude. I get that staffing issues happen, but a bit of empathy would’ve made a big difference. In the end, the work seems to have been done properly, but the overall customer service experience was seriously lacking. I wasn’t in a hurry, didn’t haggle, and spent quite a bit. A little care and attention would have gone a long way in making the experience better. A service department should also provide customer service. More

from start to finish this was a pleasant experience- oil change, tire rotation and balance change, tire rotation and balance More

I was so excited to get to meet staff in service ,with in 2weeks of getting my car . 2weeks of getting my car . More

They Got The Job Done and They Didn’t stop fighting to help us they understood the assignment and most importantly our need to accomplish this purchase in order to start our new Journey!!!! help us they understood the assignment and most importantly our need to accomplish this purchase in order to start our new Journey!!!! More

Kara Jordan is amazing! She deserves a raise. She is the best worker you have. She deserves a raise. She is the best worker you have. More

My loyalty to servicing my Ford at the dealership stems from these attributes: timeliness, integrity, friendly staff, accurate estimates, and thorough inspections before any services are performed. from these attributes: timeliness, integrity, friendly staff, accurate estimates, and thorough inspections before any services are performed. More