Shottenkirk Ford Granbury - Service Center

Great service today thank you Tyler and thank you to Austin for driving me to get my key fob back at my house in Burleson.Sometimes there are unexpected things and you guys handled it! Thank you,Amy J Austin for driving me to get my key fob back at my house in Burleson.Sometimes there are unexpected things and you guys handled it! Thank you,Amy J More

I relocated to the area 8 years ago. In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a few negative reviews after the ownership change and took them with a grain of salt. An opinion is just that an opinion. Not everyone will have the same experience. I am very happy to say I have been very pleased with the service they provide. I am thankful that I live close enough that they can take me home while my vehicle is being serviced and pick me up for my return. Matt was my service guy today. He communicated with me via text keeping me updated as to vehicle status and what repairs were being done. Excellent customer service. And a new offer was available to me. They would come get my vehicle, make the repairs and return to me. I didn't even have to leave my house. Recovering from a total hip replacement I found this to be a blessing. Again, exceeding customer expectations. I will continue to use them for all repairs, future vehicle purchases and refer to family and friends. More

Brandon parts manager is the reason I tried the ford dealership in Granbury again. I have been buying parts from Brandon for years, if the other departments, treated their customers as good as Brandon d dealership in Granbury again. I have been buying parts from Brandon for years, if the other departments, treated their customers as good as Brandon does the dealership would have more satisfied customers More

Melissa was great and helped get all my recalls fixed and delivered back to me delivered back to me More

I went to Shottenkirk because my engine light was on. They told me my extended warranty had expired. I had papers showing it was still good. For two weeks they said they were working to get it in the sys They told me my extended warranty had expired. I had papers showing it was still good. For two weeks they said they were working to get it in the system so they could order the part. I finally took my car to Weatherford where they said nothing was wrong with my warranty, ordered the part and come picked up our car the next day and delivered it to us the day after. Over two months later Shottenkirk sent us a text saying the part was in and to call for an appointment to bring the car in. Are you kidding me?! I texted back and told them we had taken care of it. I had heard bad things about Shottenkirk but thought I would give them a try. Won’t make that mistake again. More

Got us in quickly for a repair and delivered the vehicle exactly when they said it would be delivered overall very happy with the service exactly when they said it would be delivered overall very happy with the service More

Great service. Tyler was great!! Normal wait time was good. I will definitely be back for all my Ford F250 truck service needs. Tyler was great!! Normal wait time was good. I will definitely be back for all my Ford F250 truck service needs. More

Service has been exceptional. Specifically John Whittler, Eric and Tyler in the Ford service department. Specifically John Whittler, Eric and Tyler in the Ford service department. More

Great service department. Tyler, in particular, had great communication and got my problem taken care of very quickly. Loved the pick up/drop off service from my home! Gre Tyler, in particular, had great communication and got my problem taken care of very quickly. Loved the pick up/drop off service from my home! Great addition to the service dept. More

Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. with our car issue. He gave us great information on our problem and how they could help us. More