Shottenkirk Ford Granbury - Service Center

You couldn’t ask for better Service writer and someone who really cares about their customers and returns her phone calls. Ford fixes the problem with our car with no questions asked in a timely manner 👍 who really cares about their customers and returns her phone calls. Ford fixes the problem with our car with no questions asked in a timely manner 👍 More

Melissa Cates is wonderful! I appreciate her patience with my questions, along with her knowledge and advice. Also, kept me informed on everything that needed to be done. I appreciate her patience with my questions, along with her knowledge and advice. Also, kept me informed on everything that needed to be done. More

Good service, generally timely as promised. Melissa is always pleasant & informative, good with follow up. Melissa is always pleasant & informative, good with follow up. More

I arrived 15 minutes early for an oil change and tire rotation appointment. They didn’t finish until 2 hours and 40 minutes later. No communication with me until I starting asking why it is taking so lon rotation appointment. They didn’t finish until 2 hours and 40 minutes later. No communication with me until I starting asking why it is taking so long an hour and a half after I got there. More

Now before y’all get all worked up over my review of my experience, just understand everyone’s experience at Shottenkirk is obviously going to be different, even extremely different in some cases!! Relax! experience, just understand everyone’s experience at Shottenkirk is obviously going to be different, even extremely different in some cases!! Relax! This was my second time here and this time for new batteries. Not much can go wrong. The Service Advisor Ryan was personable and kept his word on everything! I was in & out in about an hour and that included an unscheduled vehicle safety inspection! Not much could go wrong!! I know I’m a minority in this community when it comes to praising Shottenkir, but I can only speak the truth!! Knock on wood! Lol More

I would give negative stars if that were an option. I had paid a $1000 deposit on a Maverick about a month before the dealer got the vehicle. The day after they got it they called to say that they coul I had paid a $1000 deposit on a Maverick about a month before the dealer got the vehicle. The day after they got it they called to say that they could not sell it to me and it was being sold to another customer. More

The ride home was good. but I had a low tire warning on the dash , I told the service guy to have it checked but since I ordered a oil change , they did not check why the lo but I had a low tire warning on the dash , I told the service guy to have it checked but since I ordered a oil change , they did not check why the low tire waring was on. More

Everyone is always friendly and courteous especially in the Service department. However, all of the vending machines are gone and I could not get a soft drink. the Service department. However, all of the vending machines are gone and I could not get a soft drink. More

Did what they agreed to. Bought used car that was supposed to have been throughly inspected but front suspension (ball joint) rattling. Took a while, but they did fix at no c Bought used car that was supposed to have been throughly inspected but front suspension (ball joint) rattling. Took a while, but they did fix at no charge More

Melissa was great! She kept me informed and explained everything thoroughly. Very pleased with the service. She kept me informed and explained everything thoroughly. Very pleased with the service. More