Shottenkirk Ford Granbury - Service Center

I am so disappointed. This was the last straw. I won’t be back. I brought my truck for warranty work, which I basically had to beg to get. I waited for over a year for This was the last straw. I won’t be back. I brought my truck for warranty work, which I basically had to beg to get. I waited for over a year for the first one. Then the representative did not listen to me and I ended up getting charged for something I knew would not work, plugging my truck into a simulator. I felt like I was given a lot of lip service. Like I get a text that says my truck is good and no service is needed. It takes an hour and a half after that text to get my truck. This is not the first time I have been disappointed here, but it will be the last. I honestly don’t even feel confident that they took care of the warranty work. More

Randall was very professional and took care of business which in today's world is not always seen. which in today's world is not always seen. More

Collin Baker absolutely 💯 makes this dealership other level amazing! He is calm and kind when customers are stressed out while in service. He goes above and beyond while being honest which we have so muc level amazing! He is calm and kind when customers are stressed out while in service. He goes above and beyond while being honest which we have so much respect for. Truth and Honor goes such a long way! More

Wendell, my service advisor, did a great job. He kept me informed and took care of all my concerns. My Ford F-250 got an oil change, new breaks and an inside detail. And Wendell ran it through th He kept me informed and took care of all my concerns. My Ford F-250 got an oil change, new breaks and an inside detail. And Wendell ran it through the Carwash. I’m a happy camper !! More

Was scheduled for a recall, with parts confirmed to be in stock beforehand, only to be told the next day the parts were back ordered. Communication in the service department is some of the worst I’ve seen. stock beforehand, only to be told the next day the parts were back ordered. Communication in the service department is some of the worst I’ve seen. Recall has been on this truck part for almost a year now. More

Performed service with expected Ford quality. Advisor went above and beyond keeping me informed. Both shuttle drivers were courteous and professional Advisor went above and beyond keeping me informed. Both shuttle drivers were courteous and professional More

The labor rate was extremely high. Oil change, fuel filter, and air filter over $250. The simple $16 air filter was charged $67 labor. I will be doing this simple task myself in the Oil change, fuel filter, and air filter over $250. The simple $16 air filter was charged $67 labor. I will be doing this simple task myself in the future and save $67 More

The people that help you set everything up in the service department are awesome. Everything after that not so much When I price the parts, it was 300 dollars. My total was just over a $1,000 I over $700 department are awesome. Everything after that not so much When I price the parts, it was 300 dollars. My total was just over a $1,000 I over $700 in labor and shop costs for what probably took three hours. I will be taking my business elsewhere from here on out. More

Wendell is very knowledgeable and professional A credit to the dealership, one of the reasons I take my truck there to the dealership, one of the reasons I take my truck there More

Does a very good job and keeps customers well informed. Dealership kept neat and clean. Dealership kept neat and clean. More