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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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August 22, 2023

Shottenkirk Ford worked with me to repair a paint defect. Melissa in service was very helpful. More

by doochu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Green
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Aug 22, 2023 -

Shottenkirk Ford Granbury responded

doochu, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 20, 2023

Service was great. Only had a very short time to wait. Everyone was very courteous. More

by LARRYHOELTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
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Aug 21, 2023 -

Shottenkirk Ford Granbury responded

LARRYHOELTING, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 20, 2023

Fast,efficient, effective and friendly. I would recommend them in a heartbeat. Makes me glad that I drive a Ford! More

by DRJONATHANWILSON18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Shottenkirk Ford Granbury responded

DRJONATHANWILSON18, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

August 18, 2023

Would not recommend. So our 2023 F150 had an issue with the AC which has been common in the last few year models as well. As we drove home after the truck was returned to More

by CLEE1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We can not remember the name of our sales guy but he was a great sales rep, he deserves better than Shottenkirk, Randy Barbee
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Aug 21, 2023 -

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 at your convenience.

August 17, 2023

They are ready for their customers. They are attentive to customers time and needs they communicate effectively and are thorough in their approach. More

by eliztobias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Makaylynn Davis
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Aug 18, 2023 -

Shottenkirk Ford Granbury responded

eliztobias, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury !

August 14, 2023

There was zero hassle and no charges without approval. Great service and in a timely manner More

by ZAKKSHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
Report | Print
Aug 16, 2023 -

Shottenkirk Ford Granbury responded

ZAKKSHARP, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 14, 2023

Great, courtesy, timely, helpful, informative, will advise friends and family. Certainly recommend services to otthers. More

by roy.kneese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
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Aug 22, 2023 -

Shottenkirk Ford Granbury responded

roy.kneese, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 14, 2023

Ryan was very attentive and informative. The work was done in reasonable time and price. More

by RENEWMPAWLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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Aug 22, 2023 -

Shottenkirk Ford Granbury responded

RENEWMPAWLAK, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

August 13, 2023

Things went great! Good service and response team. We are all family now! Thanks for everything ! More

by Amp jeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Baker
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August 12, 2023

I would not recommend this dealership to anyone. I feel I was being taken advantage of because of my situation. I had a $52 module that was suspected as being bad. It is. Ow working, but I was also More

by joshminor
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Randy Barbee
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