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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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October 05, 2023

Awful, horrible, I don’t want to go back. I would never buy a new car here because of service department. More

by CGCSTCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Barbee
Report | Print
Oct 06, 2023 -

Shottenkirk Ford Granbury responded

Thank you for taking the time to leave an honest review. While we are so sorry to hear that you are unhappy with your experience, we are always looking for opportunities to improve, and your comments will help us do just that. We would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 when you can.

October 03, 2023

charles did an amazing job. will definitely be back. everything went very smoothly, and quickly More

by RAENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Shottenkirk Ford Granbury responded

RAENI, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 01, 2023

Melissa is amazing! She was such an wonderful help and made our horrible situation bearable! More

by Msmallwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 01, 2023

They did a great job getting my car in and out. They did the recalls on my Mustang. They dropped me off and picked me up when it was finished. Great people. GREAT SERVICE!!! More

by mel.beggs502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

mel.beggs502, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 01, 2023

I took my truck in for a recall on the rcamera's. I also hade to purchase a mirror for my driver side door and was going to have it installed elsewhere to cut cost of labor. Upon arrival the tech ins More

by HOLYWOOD72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 30, 2023

Employees were friendly and knowledgeable about the service I was having done. The hourly rate was a little steep but other than that the service was great. More

by Monty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Williams, Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker, Doyle Maynard
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Monty, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 30, 2023

Your staff was very friendly and helpful. I am very happy with the way they interacted with me. More

by beckykubiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

beckykubiak, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 30, 2023

Clean and did a good job. BUT my appointment was not on the books, eventhough I got a reminder. More

by Bonnietholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Bonnietholmes, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 28, 2023

Very easy to work with! Everyone is very helpful and knowledgeable. I will go back. More

by MOM2ANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
Report | Print
Sep 29, 2023 -

Shottenkirk Ford Granbury responded

MOM2ANZ, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

September 26, 2023

The parts and labor they charged me to fix my ignition key was way to much More

by TROYKOENING47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Barbee
Report | Print
Sep 27, 2023 -

Shottenkirk Ford Granbury responded

TROYKOENING47, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 so we can discuss some solutions.

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