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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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October 15, 2023

Love this dealership. Everyone from start to finish on the service of my vehicle is very professional,knowledgeable and friendly More

by Swade659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 15, 2023

Great service. Making appointment online did not work. Called and got an appointment. It was quick and easy. More

by CHERRYLEADERSHIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 14, 2023

Beau Surratt was on top of it from start to finish! It was worth the three hour commute. More

by WHBAILEYESQ
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

WHBAILEYESQ, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 14, 2023

Excellent service especially for it being so late in the day. Everything was great and I appreciate the great service More

by TIFFANYDBRAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

TIFFANYDBRAWLEY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 14, 2023

Nice people and fast service, had me in and out in less than an hour More

by James.z.angell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

James.z.angell, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 14, 2023

Performed the work required in a timely manner. And listened to my concerns. The waiting room is comfortable. More

by G.PARNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

G.PARNELL, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 13, 2023

Melissa is great, always follows thru and keeps you up-to-date on status. Service was good, didn’t finish in same day and kept vehicle overnight but finished next morning. More

by BOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

BOB, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 11, 2023

Brought vehicle in for state inspection & it failed. Melissa Cates, Service Manager, fetched & installed required part In & out in 30 minutes. Now, that’s Good Service. More

by STANMETCALF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Shottenkirk Ford Granbury responded

STANMETCALF, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 07, 2023

They are very nice people and great at their job. I will be back doon More

by wizliz2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Oct 09, 2023 -

Shottenkirk Ford Granbury responded

wizliz2007, thank you for sharing your experience with us. We appreciate your feedback!

October 07, 2023

Wendell was a great communicator. Responsive and helpful. Receptionist who takes payments is also awesome. I really appreciate them.both. More

by DEBRA.FLORENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Oct 09, 2023 -

Shottenkirk Ford Granbury responded

DEBRA.FLORENCE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

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