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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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November 15, 2023

Both times I've been here , they have been awesome with their customer service. Ryan is on top of things. More

by brian9929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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Nov 16, 2023 -

Shottenkirk Ford Granbury responded

brian9929, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 15, 2023

I was able to schedule an appointment and have my oil changed and tires rotated all in one day. The service rep was very courteous, friendly and informative. More

by T.ROBINETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Nov 16, 2023 -

Shottenkirk Ford Granbury responded

T.ROBINETT, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 14, 2023

Worst customer service ever even though I’ve purchased 2 new vehicles when it was Mike Brown Ford. Have been there 5 times because no one will return calls. Last trip Ms Cates promised I would receive my ch More

by ttsenior58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
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Nov 14, 2023 -

Shottenkirk Ford Granbury responded

{{customer_first_name}}, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

November 14, 2023

Scheduled appointment was completed on time. Estimate provided was accurate fair and to my satisfaction More

by hollyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy that picked me up
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Nov 15, 2023 -

Shottenkirk Ford Granbury responded

hollyp, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 14, 2023

Melissa was great and got us in quicker than any dealer in a 50 mile radius. Got the truck in and done in a very timely manner! More

by JDANGELO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Shottenkirk Ford Granbury responded

JDANGELO1, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 13, 2023

Always good service and quick. Melissa always takes care of my vehicle and is very nice and courteous More

by Johnram24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Shottenkirk Ford Granbury responded

Johnram24, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 13, 2023

Randy in service was great. He kept me up.to date on what was going on with my truck. More

by WCBLACK75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Nov 14, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 11, 2023

I scheduled my appointment online for a recall issue on wiper arms, received a couple of reminder text, showed up at the dealership and was met by Wendell who actually did a complete inspection of the vehi More

by Keithntexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady that checked me out in service was very nice but didn’t get her name…this was on a Saturday morning., Wendell Gray
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Nov 13, 2023 -

Shottenkirk Ford Granbury responded

Keithntexas, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 10, 2023

Truck was not fixed properly. I am still having issues Bbb bbb b nnn mmm More

by john.rowe23
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Randy Barbee
Report | Print
Nov 13, 2023 -

Shottenkirk Ford Granbury responded

john.rowe23, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

November 09, 2023

They were very attentive to the needs of my vehicle. They were very thorough throughout the entire process. I would recommend Shottenkirk Ford as a first choice for me and others in the future. More

by Tanyalocke45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
Report | Print
Nov 10, 2023 -

Shottenkirk Ford Granbury responded

Tanyalocke45, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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