Shottenkirk Ford Granbury - Service Center

Ryan was quick to get my vehicle in and get it serviced with extremely fast turnaround. I talked to other Ford dealers in Dallas Fort Worth and they wanted my vehicle for several weeks. Ryan was able to ge with extremely fast turnaround. I talked to other Ford dealers in Dallas Fort Worth and they wanted my vehicle for several weeks. Ryan was able to get my vehicle turned around in less than a week, including a weekend that I was not able to pick it up. More

Waiting on call back for a part that I was told would be available in a 'couple of days'. Going on 2 weeks and no call back. I did call to check and no one has followed up available in a 'couple of days'. Going on 2 weeks and no call back. I did call to check and no one has followed up More

Melissa in service was very nice and helpful, 1st time service on my new truck. Will be taking future service to them. service on my new truck. Will be taking future service to them. More

She is always on top of it, she knows how to manage the processes Melissa is the best! processes Melissa is the best! More

Melissa did a great job receiving our truck, listening to me list the items I needed fixed, providing me with an estimate and having my truck back on the road later that day. me list the items I needed fixed, providing me with an estimate and having my truck back on the road later that day. More

The lady that waited on us was amazing, thoughtful, and friendly. She went out of her way to accommodate us. friendly. She went out of her way to accommodate us. More

Needed to get a recalled part replaced. Was super nervous because anything with vehicles stresses me out. Everyone was super helpful from the moment I drove on the lot (and went to the wron Was super nervous because anything with vehicles stresses me out. Everyone was super helpful from the moment I drove on the lot (and went to the wrong spot). The staff was kind and made me feel welcomed. It took less than an hour - it was incredibly cozy in the waiting lobby - honestly I could’ve stayed several hours and feel right at home. Thank you Ford team!!! More

Service was professional friendly well done . I was very pleased when I got my Vehicle back. Thank you. I was very pleased when I got my Vehicle back. Thank you. More

Randy was prompt, courteous and there were no problems. Waiting area is comfortable and accommodating. Waiting area is comfortable and accommodating. More

Melissa and her team were fantastic! I appreciate the communication and assistance throughout the process of getting my truck in and repaired I appreciate the communication and assistance throughout the process of getting my truck in and repaired More