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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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November 28, 2023

Everyone was great and very kind a great team they work great together I will be coming back thank you and you have a very blessed day More

by millsjimmy914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2023

Ryan was great. Please go to Shottenkirk Ford Granbury for all your Ford Needs. Great sales department as well. More

by CHARLESDBROCKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Williams, Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker, Doyle Maynard
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Nov 28, 2023 -

Shottenkirk Ford Granbury responded

CHARLESDBROCKMAN, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 26, 2023

Randy was awesome! I was in and out in less than an hour. I will be coming back here for every service I need. More

by MASONTRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Nov 28, 2023 -

Shottenkirk Ford Granbury responded

MASONTRUSSELL, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 26, 2023

Thank you. Much better experience this time. Just need to ensure better communication when someone is out. Thx More

by nationalsfan05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 26, 2023

Less than an hour . Good service and I'll see ya next time . Thank you More

by JFRAZER192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
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Nov 28, 2023 -

Shottenkirk Ford Granbury responded

JFRAZER, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

November 25, 2023

5!!!!! So thankful for your assistance on a major pinch and would most highly recommend the Service Dept at this Dealership! Melissa, Wendell, and Ryan were most awesome to work with and kept us informed t More

by Iowaaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Ryan Hudson
Report | Print
Nov 29, 2023 -

Shottenkirk Ford Granbury responded

Iowaaggie, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 24, 2023

Service advisor and technician were great! Ryan Hudson has always been very helpful. Highly recommended. More

by snroberts1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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November 23, 2023

They've all been professional, knowledgeable, helpful, and kind. I couldn't have asked for a better experience. More

by Michelle M
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
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Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Michelle M, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 23, 2023

Problem did not get fixed My transmission issue did not get fixed .I feel that the sales department screwed me . More

by Wwebbjr73
Recommend Dealer
No
Employees Worked With
Idk - problem did not get fixed
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Nov 23, 2023 -

Wwebbjr73 responded

The sales department (some of the sales men )are not very honest.They told me I didn’t have a warranty when in fact there was.The paper work says no warranty . I contacted Ford manufacture & was informed there was a warranty .Having transmission problems , did not get fixed!

November 22, 2023

Quick on time service , all personnel were very friendly. The waiting area was also very nice especially the coffee machine. More

by Ptoomey48
Recommend Dealer
Yes
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

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