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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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December 07, 2023

Excellent service, they were ready for the Maverick when l drove in, all work very well done???? More

by MARYPIERREPOPPEK
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Dec 07, 2023 -

Shottenkirk Ford Granbury responded

MARYPIERREPOPPEK, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 07, 2023

Excellent service. Got the top working properly. ???? What more is there to say??? Excellent service More

by Ken_turpin
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Ken, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 06, 2023

Excellent service! Informed every step of the way! Went above and beyond! Will definitely use again. More

by melissa13.md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis
Report | Print
Dec 07, 2023 -

Shottenkirk Ford Granbury responded

melissa, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 06, 2023

It was great and all my questions and concerns were responded. Ryan was undoubtedly amazing More

by SALES@EAGLESTONESUPPLY.COM
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
Report | Print
Dec 07, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 05, 2023

Wendell Gray provided GREAT customer service. He took great care of us. Outstanding service advisor. More

by kkvaq..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Wendell Gray
Report | Print
Dec 05, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 05, 2023

Everything went smoothly . Thank you I will be using Ford for all my mechanical needs. More

by BRENDA.PHILLIPS4
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
Report | Print
Dec 06, 2023 -

Shottenkirk Ford Granbury responded

BRENDA.PHILLIPS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 04, 2023

They got me right in same day for front end alignment. Took only about an hour and I was back on with my day. I needed quotes for some other things to be done and the service rep was very attentive and ca More

by dtoytac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Dec 05, 2023 -

Shottenkirk Ford Granbury responded

dtoytac, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 04, 2023

Melissa was great. She did the research on our extended warranty and saved us money More

by markgoodrick1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Shottenkirk Ford Granbury responded

markgoodrick, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 03, 2023

Great service. You got to be kidding me??... the service & sales team were great!!! More

by Ken_turpin
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 04, 2023 -

Shottenkirk Ford Granbury responded

Ken_turpin, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 02, 2023

I was very pleased with the service I got from Randy. He kept me well informed and every was completed on time. Thank you. More

by Kstenbe99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Dec 02, 2023 -

Kstenbe99 responded

Service was excellent.

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