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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
862 Reviews

862 Reviews of Shottenkirk Ford Granbury - Service Center

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December 14, 2023

First time customer at Shottenkirk Ford Service center. Was promptly greeted and received excellent service as well as recommendations from Melissa. Will be bringing our other Ford vehicle by for service More

by wfadale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 14, 2023

The people at Shotenkirk Ford are a pleasure to work with. Friendly and helpful folks. More

by CARLAGARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
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Dec 15, 2023 -

Shottenkirk Ford Granbury responded

CARLAGARTMAN, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

December 11, 2023

Randy in service did a lot of extra work for both my wife’s Expedition and my F-150. More

by blankdoc49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
December 09, 2023

Very pleased She was friendly, professional and very helpful. Will not hesitate to go back for service More

by kmstepper18
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

kmstepper, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 09, 2023

Great accommodation in setting a 'customer waiting' appt Convenient, courteous and thoughtful Will come back for service More

by Davekjose
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Davekjose, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 09, 2023

Wendell and the team went above and beyond for helping me get my van back on the road! When will even called the Ford dealership in California to determine if a new transmission filter had been installed pre More

by keith_life
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Wendell Gray
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Dec 10, 2023 -

Shottenkirk Ford Granbury responded

keith, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 09, 2023

Great customer service and car service Love the courtesy van including the driver Henry and delivery of my vehicle back to my home since I am disabled. More

by rallen1955
Recommend Dealer
Yes
Employees Worked With
Natalie
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

rallen, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 08, 2023

They were professional and friendly, the work performed was reasonable and done extremely well. Very pleased More

by Kdestep55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Kdestep, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 07, 2023

Shottenkirk Ford service is always excellent. Even short staffed their attention to all customers is outstanding. More

by pwmayeux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

December 07, 2023

The overall is good. The truck I bought has no rear matting. The truck has too dark windshield tint. More

by Chris
Recommend Dealer
No
Employees Worked With
3
Report | Print
Dec 10, 2023 -

Shottenkirk Ford Granbury responded

Chris, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

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