Shottenkirk Ford Granbury - Service Center

In and out They did a complete inspection of my vehicle and reported back nothing needed repair. This showed integrity since this is a twelve year old vehicle. and reported back nothing needed repair. This showed integrity since this is a twelve year old vehicle. More

Not much help Leave my truck all day and get nothing done That's enough No That's enough No More

Drive shaft failed. Dealership was nice enough to give me loaner cars but when my vehicle was finally 'done' it still has a vibration and no actual solution to be found. Dealership was nice enough to give me loaner cars but when my vehicle was finally 'done' it still has a vibration and no actual solution to be found. More

Great customer care Everyone has done the best possible job from my experience from Sales to Service. Always timely with service and oil changes. job from my experience from Sales to Service. Always timely with service and oil changes. More

I had been waiting for parts on some recalls and when I called to check if parts were available, they took it right in and fixed everything! I also need son fuel additive and asked if the could help me and called to check if parts were available, they took it right in and fixed everything! I also need son fuel additive and asked if the could help me and got that as well. More

Service advisor got me checked in, serviced, and checked out quickly and efficiently. Fill-in advisor covering for Wendell when I arrived was efficient as well. out quickly and efficiently. Fill-in advisor covering for Wendell when I arrived was efficient as well. More

Always very professional and don't waste any time I would highly recommend. Never had a bad experience highly recommend. Never had a bad experience More

Worst experience. 3 days to install toolbox/fuel cell. Received 2 free oil changes due bad service from techs. Went and did oil change. After driving off from oil and 3 days to install toolbox/fuel cell. Received 2 free oil changes due bad service from techs. Went and did oil change. After driving off from oil and fuel filter change and water in fuel alarm. Fuel was from dealership. Climbed under truck and tech didn't even plug sensor back in. After truck sat for 2 hours after oil change found diesel tank leaked out 3-5gallons of diesel in driveway. Will never go back to buy a truck or for services at Shottenkirk. More

Natalie was great at keeping me in the loop during the repair process. For once I didn't have to call on my own to get an update. She called and left me a message letting me know what was going on and wha repair process. For once I didn't have to call on my own to get an update. She called and left me a message letting me know what was going on and what to expect. More

Friendly. Thorough. Was told about condition of my tires.Only wish I could have used a credit card instead of cash. Thorough. Was told about condition of my tires.Only wish I could have used a credit card instead of cash. More