Shottenkirk Ford Granbury - Service Center

Charles, Billy, and Melissa are the best. Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Char Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Charles is usually right. More

Service was performed professionally and in a timely manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. More

The service was quick and the people were courteous. In and out with no problem. Great job. In and out with no problem. Great job. More

Easy appointment scheduling Tyler my service agent was very professional. Everything was done to my satisfaction. very professional. Everything was done to my satisfaction. More

Was taken care of right away and was kept informed about repair. The only complaint I have is that after the repair was and I was standing outside waiting for my car as I was told they will bring right up a repair. The only complaint I have is that after the repair was and I was standing outside waiting for my car as I was told they will bring right up after washing it they drove right past me and parked the car where I couldn't see it and turned in the keys without letting anyone know. The service writer didn't even know. The customer service up until then was great. Staff communication is an important part of customer service too. More

Had some recall work done and Tyler kept me informed the whole way thru... and then delivered it to my house 20 miles away. Highly recommend them whole way thru... and then delivered it to my house 20 miles away. Highly recommend them More

Friendly staff, honest work, fast turn around. They didn't try to sell me services I didn't order. They didn't try to sell me services I didn't order. More

Everyone was polite, kind, helpful and very professional. It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw th It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw the pretty color again. Thanks y'all, Lori Keys More

Came in for an oil change. Service was fast.. everything was fine.. will go back Service was fast.. everything was fine.. will go back More

Awesome job at getting me scheduled in the morning and allowing the delivery service to take me back and forth for both cars. allowing the delivery service to take me back and forth for both cars. More